Technical Analyst, eCommerce

Year Round

COLLABORATION | AUTHENTICITY | PURPOSE | EMPOWERMENT

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

WHAT WE OFFER

• Free Ikon Pass for all eligible employees + additional free skiing/riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
• Discounted skiing/riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more
• 401(k) plan with generous company match
• Paid parental leave of up to 6 weeks for eligible employees
• Commuter benefits (Denver employees only)
• Flexible/hybrid workplace policy empowering employees to work from home, while encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver’s RiNo Art District neighborhood

For information on Alterra Mountain Company’s Social Responsibility work, please see our webpage at https://www.alterramtn.co/impact. Among other resources, Alterra has a slate of Employee Resource Groups to support our workforce.

ESSENTIAL DUTIES

General Responsibilities

• Lead feature rollouts and expansion in the ecommerce and central reservations platforms with each of our destinations

• Responsible for end to end process and system requirements for new features and expansion

• Lead for business point of contacts at destinations who are impacted by and responsible for the system changes with feature rollouts and expansions, providing guidance, support and documentation

• Analyze, define, build supporting testing product and document requirements for the development backlog

• Establish clear and discrete acceptance criteria based on requirements gathering and technical research and experience

• Work with development team to answer questions about and clarify use cases, requirements, and acceptance criteria

• Work with the product team to support and contribute to decision making on product roadmap, team and company goals, and priority.

• Work with other teams across digital, data, and infrastructure to ensure maintain alignment and address dependencies.

• Apply knowledge of our business, our products, and our technologies to make recommendations for feature enhancements, performance tuning, and automation.

• Responsible for validating functionality and acceptance criteria of all ecommerce bug and feature tickets within each deployment cycle.

• Work with teams to remove impediments, manage dependencies, and resolves conflicts to ensure successful feature rollout, expansion, and development release.

• Lead business owners through release or changes of new or expansion features.

• Help develop, define, and document processes, along with the supporting organizational enablement / training

• Leverage technical skills to query API’s and reporting, and perform ad-hoc analysis and reporting.

Additional responsibilities:

• Track and communicate team progress, identify blockers and risk.

• Support creation of product roadmaps and feature prioritization through technical SME.

• Attend Scrum ceremonies, including standups, sprint planning, sprint reviews, retrospectives, release planning, triage, and other Agile activities

• Demonstrate pro-active problem resolution and solution skills, demonstrate ability to be a problem solver

• Identify project risks and provide appropriate process and procedures to mitigate those risks

REQUIRED QUALIFICATIONS

• 3+ years gathering requirements, supporting product and technical teams, and defining acceptance criteria

• 3+ years as a technical analyst, business analyst or product owner role

• 3+ years in software systems (ecommerce systems preferred)

• 3+ years in supporting technology and software development

• Proven ability to communicate effectively and document requirements for varying levels of organizational stakeholders and cross business units functionality

• Demonstrated understanding of fundamental technologies and design patterns, such as databases, application integration, and service-oriented architectures

• Experience working with standard technology productivity tools, such as Jira, Confluence, Miro or Lucidchart, Trello, Monday and the Microsoft Office suite (Excel, Word, PowerPoint, and Visio).

• Experience being a part of Agile and other development methodologies pragmatically to fit the specific team & project need, including knowledge of scrum theory, rules, and practices.

• Excellent written and verbal communication skills

• SDLC knowledge including requirements, design, implementation, development, system and integration testing, user acceptance testing, documentation, and training.

• Experience in project scheduling, estimating, forecasting

• Domain knowledge of hospitality, travel, and leisure industries.

• Professional/lived experience working in a culturally competent manner with a broad range of people.

EDUCATION REQUIREMENTS

• Bachelor’s degree in a technical field or 3+ years Product Management / Analyst or equivalent experience

The base salary range below represents the low and high end of the salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of the Company’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Denver area base salary range: $67,000 – $97,000 per year

Application Deadline: This position is open and still accepting applications.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Alterra Mountain Company and its affiliates are equal opportunity employers.