Pro Product Specialist (Marketing Pro)

Ready to be a Titan?

You'll be a key player on the Pro Product Excellence team, helping us crush it and shape the future of the service industry. You'll manage a portfolio of big residential and commercial service companies, playing a huge part in keeping our revenue up and our customers happy.

What you’ll do:

• Work hand-in-hand with our core ServiceTitan Customer Success Managers to make sure Marketing Pro Enterprise users are successful, stick around, and get a great return on their investment.
• Dig into the data on how our Enterprise clients are using Marketing Pro to find insights, custom solutions, and spot any potential issues.
• Become a total Marketing Pro expert so you can answer any customer question and find a solution to common problems or concerns.
• Build strong relationships with the core Customer Success team to ensure collaboration on customer goals, helping build success stories for our customers, and helping to prepare for quarterly business reviews.
• Make sure our customers have an awesome ongoing experience by helping them optimize, giving them special support, and taking full ownership of their success.
• Encourage customer feedback for referrals, social connections, and future adoption.
• Get involved in an active feedback loop with the Product team, making sure customer experience and quality of life needs for Marketing Pro are clearly communicated.

What you’ll bring:

• 2+ years of experience managing multiple accounts with a proven track record of success, OR 1+ years experience in the home services industry as a GM, Ops Manager, or similar role.
• A BA/BS degree is a plus, but not required.
• You're a self-starter who thrives in a fast-paced environment with a clear ability to lead, stay motivated, and pay close attention to detail.
• You can multi-task and manage a bunch of projects at once, using data to figure out what’s most important.
• You’re a team player with strong communication and organizational skills, and you can handle a bit of ambiguity with a positive attitude.
• You understand how recurring revenue business models work.
• Experience in Marketing strategy, including Digital Ads, a plus
• Experience in the trades is a plus

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $71,100 USD - $95,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.