Solutions Engineer

About Sonio

Each year, 140M children are born. Birth defects affect 1 in 33 births in developed countries, and in 50% of cases, they are not detected during prenatal examinations. Prenatal medicine is particularly complex, and the scans impose heavy responsibilities on healthcare professionals. They can also be a source of stress for future parents.

Resulting from 5 years of collaboration between world-renowned experts from Necker Hospital and Ecole Polytechnique, Sonio uses artificial intelligence to improve prenatal screening and diagnosis. Based on patented algorithms and a proprietary expert database, Sonio aims to become the reference tool to help practitioners improve screening, reduce diagnostic errors, and optimize pregnant women’s medical path.

Sonio's mission is to improve women's and children's health by promoting access and quality of care through technological innovation, medical expertise, and collective intelligence.

About the role

We are currently building our next generation of products that provide real-time assistance to practitioners during fetal ultrasound examinations. We build systems that interface with ultrasound machines (multi-platform edge software), stream imaging data to our cloud (real-time web tech), interpret data and images using AI/ML and push the results back to the practitioner’s interface (reactive web apps) - all in near real-time.

As a pivotal member of our Solutions Engineer team, you'll autonomously drive the successful technical evaluation, implementation, and integration for your West Coast US clients. You will be the go-to person for all technical matters, and working closely with our product specialists and account managers to deliver seamless service. Your main responsibilities will be:

• Technical Evaluation & Implementation

  • Conduct technical evaluations of client needs.

  • Prepare and execute implementation/integration plans with EHR and other tools.

  • Provide support for edge installation and configuration.

• Technical Client Support

  • Serve as the main technical point of contact for clients.

  • Provide level 2 technical support to resolve incidents.

• Cross-Team Collaboration

  • Work directly with the product and tech teams on transverse projects like automation tools, monitoring, alerting etc.

  • Collaborate closely with the Product Specialist and Account Manager to ensure customer success.

About the profile

Sonio is a mission-driven company so interest in our mission is critical. Other requirements are:

• We're looking for someone with a minimum of two years in a technical position, ideally with software engineering principles, and either prior experience in or familiarity with the HealthTech industry

• Ability to understand our solution end-to-end and support clients in resolving incidents.

• Strong understanding of how basic web technologies work and a successful experience with Web APIs and their functions.

• Proficiency with relational databases and SQL to be able to investigate issues, verify and update system configurations, and build dashboards

• Exposure to at least one programming language from the following: Python, Ruby, Go, JavaScript, Rust, Elixir, Java, C, C++.

• Crucially, alongside strong communication, empathy, patience, and a proactive approach, this role requires a proven ability to operate autonomously, meet deadlines, and remain resilient under pressure

There are a few other things that we value that are not requirements. Please feel free to apply even if you don’t meet any of those:

• Already have experience as a solution engineer

• Have DICOM, HL7 experience

Location: Remote in one of the following states (Washington, California or Oregon)

Salary: around $100-120K + 10%

We move fast and aspire to be transparent over the process - our objective is that the process from the first chat to an offer is no longer than a month. We also aspire to give an answer to every application in a week - if you have not heard from us, please follow up at careers@sonio.ai.