The Print Services division of NISC is dedicated to delivering high quality bill print solutions for our members. This position is responsible for the implementation of NISC’s Print Services applications for both new and existing members. Applying the combination of project management skills and best practices, applicants will lead the development, review, and execution of billing statement solutions that support the operational needs of NISC member institutions.
Primary Responsibilities:
In this position, you will be responsible for performing Bill and Delinquent Statement implementations for Member/Customers and managing implementation projects. You will provide application support to customers and assist in validating the accuracy of their converted data. You will also use your customer service skills to train personnel on all aspects of the application and answer questions on the functions / usage of the Print Services product via telephone, e-mail and remotely via Microsoft Teams.
This position is based out of the Lake Saint Louis, Missouri, office. Applicants will need to be local to the Lake Saint Louis NISC office and able to work on-site during the week. A hybrid office/work-from-home schedule is a possibility in these instances after a training period. The work schedule and team expectations will be discussed during the interview process.
Customer Service:
Analyze:
Support:
Supplementary functions:
Desired Experience:
Desired skills:
Desired Education and/or Certification(s):
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.
About NISC:
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld’s Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our team.
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