Offer summary

Qualifications:

Licensed Physical Therapist (PT) or Physical Therapist Assistant (PTA)., Excellent verbal and written communication skills., Strong clinical judgment and ability to discuss care plans with patients., Highly organized, tech-savvy, with experience in telehealth or patient intake preferred..

Key responsibilities:

Conduct phone consultations with prospective patients to assess their needs.

Guide qualified leads through the intake process and explain insurance benefits.

Answer clinical questions and support the intake team with patient inquiries.

Match patients with appropriate therapists and coordinate care logistics.

Job description

Who we are

At Kins, we’re reimagining physical therapy and creating flexible care options to meet patients where they are. Whether it’s an in-person appointment in the comfort of their home or through a virtual session, we provide high-quality, personalized care that fits into real life. Our mission is to restore the mobility and confidence of the millions of people suffering from chronic pain, recovering from surgery, or healing from injury by making it easier than ever to find and stick with a physical therapy program.

We are a small but mighty team of compassionate and driven individuals who believe in using a human-centered approach, challenging the status quo, and seeking improvement in everything we do.

About The Job

We’re looking for a Clinical Intake Specialist to join our team. In this hybrid clinical-administrative role, you’ll deliver concierge-level service to potential Kins patients. You'll guide them through the intake process, assess their clinical fit, and help them feel confident in starting care—whether virtually or in person. You’ll also be the go-to clinical contact for patients with questions or concerns that need expert input.

This is a unique opportunity for a licensed Physical Therapist (PT) or Physical Therapist Assistant (PTA) who wants to blend patient interaction with operational and clinical decision-making. With empathy, compassion, and a passion for service, you’ll represent Kins in each and every interaction. You’ll be part of a team who prides themselves on solving problems, innovating in a fast paced start-up environment, and working together to deliver an exceptional experience.

What You’ll Do:

Clinical & Consultative Responsibilities

Conduct phone consults with prospective patients who are on the fence about starting virtual care
Conduct phone consults with prospective patients exploring our pelvic health program
Assess clinical appropriateness for Kins’ services (virtual and/or in-person)
Support our intake team by answering clinical questions as needed

Administrative & Coordination Responsibilities

Guide qualified leads through the intake process to become active Kins patients
Determine insurance coverage and clearly communicate benefits and expected costs
Use our internal systems to match patients with the right physical therapist
Respond to patient questions about care, logistics, and general Kins services

What You Bring:

Licensed Physical Therapy Assistant (PTA) or Physical Therapist (PT)
Excellent verbal and written communication skills
Strong clinical judgment and comfort discussing care plans with patients
Highly organized, tech-savvy, and able to manage multiple tools and workflows
Prior experience in telehealth, patient intake, or customer-facing roles preferred
Familiarity with tools like Zendesk or insurance verification platforms is a plus

Schedule & Compensation: