SRE & Observability Engineering

This role is focused on the development and maintenance of the Observability Platform, with secondary responsibilities in Site Reliability Engineering (SRE). It blends software engineering and systems administration to drive performance, scalability and reliability across a growing cloud estate. The successful candidate will support the design, deployment and optimisation of observability tooling, enable operational excellence through automation, and contribute to the broader reliability strategy.

You will report to the SRE Lead, who will support your success through appropriate task allocation and opportunities for technical growth. The role sits within a team responsible for both observability and reliability, providing operational support, driving continuous improvement, and ensuring system integrity across the production environment.

Required skills:

• 5+ years’ experience in cloud infrastructure or application development, with at least 2 years in Site Reliability Engineering roles
• Strong background in distributed systems, cloud-native architectures, and production-grade operational support
• Hands-on expertise with observability and monitoring tools such as Prometheus, Grafana, Loki, Tempo, ELK stack, OpenTelemetry, Datadog, or Splunk
• Proficient in Infrastructure-as-Code and automation using Terraform, Ansible, and Helm
• Skilled in containerisation and orchestration technologies, especially Docker and Kubernetes
• Solid experience with CI/CD pipelines (e.g., Jenkins, GitLab, GitHub Actions) and scripting/programming in Python, Go, or Bash
• Working knowledge of AWS services (EKS, EC2, S3, ASG, Load Balancers, IAM, etc.) and core networking principles
• Familiarity with incident management and alerting tools such as Alertmanager, OpsGenie, and CloudWatch
• Comfortable with modern data storage systems (MySQL, PostgreSQL, MongoDB) and performance testing tools (Chaos Monkey, k6)
• Strong problem-solving mindset with the ability to automate workflows, reduce manual effort, and proactively troubleshoot issues
• Demonstrated ability to collaborate across teams, communicate technical concepts clearly, and balance technical priorities with business needs
• High degree of ownership, accountability, and a customer-centric approach to system reliability and usability

Key responsibilities & duties include:

• Design, implement and maintain observability systems (metrics, logs, traces, alerting)
• Develop tooling and automation to enhance monitoring and incident management
• Partner with developers and infrastructure teams to define and track SLOs/SLAs/SLIs
• Improve system reliability and performance through data-driven insights
• Build self-service tooling and dashboards for engineering teams
• Participate in on-call rotation and incident response activities
• Optimise on-call workflows through automation and tooling
• Provide operational support and troubleshoot distributed software systems
• Collaborate on reliable and secure code deployment processes
• Analyse infrastructure data to fine-tune performance and availability
• Support CI/CD initiatives and delivery pipelines
• Champion continuous improvement and DevOps best practices
• Ensure capacity, compliance, continuity and service governance standards are met
• Document processes, systems and observability best practices
• Use trend analysis to identify potential system or process bottlenecks
• Provide regular reports on production system health and performance

Desirable skills & competencies:

• Fast learner with the ability to upskill independently
• Knowledge of SaaS, IaaS, and PaaS models
• In-depth experience with enterprise-grade monitoring tools
• Familiarity with major CI/CD strategies at scale
• Proven track record in implementing automation technologies
• Exposure to large-scale incident management strategies and tooling