Offer summary

Qualifications:

Bachelor's degree in computer science, information technology, or a related field., 3-5 years of experience in IT support and DevOps roles., Strong knowledge of computer hardware, software, and networks across multiple operating systems., Experience with scripting, deployment tools like Terraform and Ansible, and cloud platforms such as AWS..

Key responsibilities:

Install and configure hardware, software, and network systems.

Support video conferencing solutions and maintain IT infrastructure.

Deploy software products and automate deployment processes using scripts.

Provide technical support to staff both remotely and on-site.

Job description

About the role

The IT support engineer, reporting to CIO or to Head of SW development, provides organizations with information technology support to optimize operational efficiency including resolving technical issues, maintaining hardware and software installations, and improving IT systems.

Our position is a balance between DevOps and IT Support skills while focusing on user management, AD management, identity management, SSO, endpoints management, SW deployment, cyber security, and endpoint protection (endpoint cyber protection issues).

We looked for working (configuring, deployment, administrating) with Identity Management Platforms, Endpoints management and protection, SW delivery solutions, information security solutions and analysis.

We are looking for 70% IT Support Engineer and 30% Devops, but not 30/70.

Primary Duties, Responsibilities:

Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Supporting video conferencing rooms and solutions
Monitor and maintain computer systems and networks.
Deploying SW products
Maintaining IT cloud infra and developing scripts for automating deployment, infra
processes
Providing technical support across the company (this may be in person on-site or over the phone)
Testing new technology

Qualifications

A bachelor's degree in computer science, information technology, or similar -
Advantage
3-5 years of experience as an IT support and Devops specialist.
Exceptional ability to provide technical support and resolve queries.
In-depth knowledge of computer hardware, software, and networks including Windows,
MacOS, Linux, iOS, Android operating systems, Apple business Management,
JumpCloud, Azure Active Directory, Office 365,
Familiar with scripting and deploying with Terraform and Ansible
Experience with AWS
Plus: Experience with Kubernetes
Plus: Familiarity with GitHub Workflows and CI/CD using Actions
Ability to determine IT needs and train end-users.
Proficiency in IT service management, End-Points management and SW delivery
software
Experience in documenting processes and monitoring performance metrics.
Advanced knowledge of database maintenance and system security.
Ability to keep up with technical innovation and trends in IT support.
Exceptional interpersonal and communication skills