Customer Support Specialist

Work set-up: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

Offer summary

Qualifications:

At least 2 years of customer service experience in a call-center environment., Strong communication, organizational, and interpersonal skills., Intermediate proficiency in Microsoft Office., Preferred: 4+ years of insurance experience and bilingual in Spanish and English..

Key responsibilities:

  • Manage incoming customer queries and provide information about policies.
  • Process payments, modifications, and escalate complaints as needed.
  • Document all client communications across multiple platforms.
  • Serve as the main point of contact for clients and their customers.

Vencora logo
Vencora Large https://vencora.com/
1001 - 5000 Employees
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Job description

Vencora Business Unit:

VBU - Covenir

Job Summary:

We are growing and hiring Customer Service Representatives to manage incoming customer queries and field questions regarding policy information. You will also process payments, modifications, and escalate complaints across a number of communication channels. A successful candidate would need to be high energy, customer centric, have a friendly demeanor, display empathy, patience and have experience working in the insurance industry, call center and proficient in computers. REMOTE OPPORTUNITY with multiple shift opportunities.

Job Description:

We Are: Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to companies for business process outsourcing.

You Are: Someone with a few years of call center/customer service/office support experience or someone with a lot of experience looking to make a career change. You enjoy working a flexible schedule in a team environment around a lot of great people. You need a fast-paced environment where no two days are the same and you understand how to be the face/voice of a company.

Responsibilities Include:

  • Work with our insurance provider clients and deliver great overall customer service
  • Take in a high volume of calls, communicate via email and letters as appropriate
  • Document all client communication across several platforms
  • Be the point person for our clients as well as their customers

Qualifications:

  • 2+ years of customer service experience in a call-center environment
  • Demonstrated communication, organizational and interpersonal skills
  • Intermediate proficiency in Microsoft Office
  • Strong independent problem solving and analytical skills

Preferred Qualifications:

  • 4+ years of insurance experience (insurance agent license a plus!)
  • Bilingual (Spanish/English)
  • Associates Degree

Things to know:

  • Rotating schedule includes hours between 11:30am-8:00pm Monday through Friday with mandatory Saturday 9:00am-6:00pm
  • Open concept work environment
  • Light to moderate noise activity
  • Paid training

Worker Type:

Regular

Number of Openings Available:

0

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Communication
  • Problem Solving
  • Social Skills
  • Microsoft Office
  • Organizational Skills
  • Analytical Skills
  • Empathy
  • Teamwork
  • Patience

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