Virtual Automotive Technical Advisor

extra holidays - extra parental leave
Work set-up: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

Minimum of 5 years of relevant automotive experience., Proficient in vehicle diagnosis and repair, with expertise in Chrysler, Dodge, Jeep, and RAM brands., Strong communication and relationship-building skills., Proficiency in Microsoft Office and web-based tools..

Key responsibilities:

  • Provide virtual technical support for complex vehicle repairs to dealer networks.
  • Build and maintain relationships with dealer principals and service managers.
  • Collaborate with customer care teams to resolve customer concerns.
  • Support dealer training and readiness for recalls and quality issues.

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Helm Marketing & Advertising SME https://www.helm.com/
51 - 200 Employees
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Job description

Description

Helm is seeking a highly skilled and motivated Technical Advisor to serve as the Subject Matter Expert (SME) for vehicle diagnosis and repair across the Chrysler, Dodge, Jeep, and RAM brands. This role is pivotal in supporting the dealer network by providing expert virtual assistance on complex vehicle repair issues and ensuring exceptional service delivery.


Key Responsibilities:

  • Act as the primary technical resource for escalated vehicle repair concerns from assigned dealers.
  • Build and maintain strong working relationships with Dealer Principals, Service Managers, and District Managers (DMs).
  • Collaborate with DMs, Customer Relations Managers, and Customer Care teams to resolve customer concerns related to vehicle operation and repair.
  • Ensure completion of Stellantis technical training curriculum by DMs and assigned dealers.
  • Support warranty cost reduction and buyback prevention initiatives.
  • Contribute to customer experience improvements and fixed first visit success.
  • Assist in dealer readiness for recalls and emerging repair quality issues.
Requirements
  • Outstanding customer service skills 
  • Minimum of 5 years of relevant experience
  • ASE certification preferred
  • College degree in a related field preferred

 Required Competencies: 

  • Proficient computer skills including Microsoft Office PowerPoint, Excel, Teams, Email and Web 
  • Strong organizational skills and attention to detail 
  • Effective relationship building skills 
  • Effective communication skills both written and verbal 
  • Sense of urgency  

Location: Plymouth, MI – Hybrid schedule: 2 days work from home (Monday and Friday) and 3 days in the office (Tuesday through Thursday). If located outside of Southeast, MI this role will be fully remote.


Travel Requirement: This is a fully virtual role but travel to dealers or conferences may be required at times. 

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Marketing & Advertising
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Relationship Building
  • Microsoft Office
  • Organizational Skills
  • Detail Oriented
  • Communication

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