Aftersales Technology Specialist

Dealership:

Location: Remote

Compensation: $75,000-100,000

Travel Required: - Within the U.S. and Canada

Drive Your Career Forward with Lithia & Driveway  

Lithia & Driveway (LAD) is one of the largest global automotive retailers providing a wide array of products and services throughout the ownership lifecycle with a vision to modernize personal transportation solutions wherever, whenever, and however consumers desire.  

With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets.  

Our success is fueled by four core values:  

·         Earning Customers for Life  

·         Improving Constantly  

·         Taking Personal Ownership  

·         Having Fun  

Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel.  

We’d love to have you join us on our journey!

About the Role

As a Aftersales Technology Specialist, you’ll play a vital role in shaping the digital customer journey across our dealership network. You will drive dealership adoption of our tech stack, optimize CRM usage, and enhance customer loyalty—all while partnering with cross-functional teams to maximize return on investment and ensure alignment with company objectives. You will report to the Senior Manager, Service Strategy and collaborate closely with internal stakeholders, field operations, and vendor partners.

What You’ll Do:  

Technology Expertise & Channel Ownership

• Own and manage assigned aftersales technology channels including but not limited to fleet management/ride share, service schedulers, service menu providers, digital MPI and automated service drive inspection.

• Serve as the subject matter expert on these platforms, including vendor and contract management, vendor onboarding via Workbase, performance tracking, and product roadmap alignment.

• Lead Quarterly Review Boards (QRBs) with vendor partners to evaluate performance, feature enhancement, and alignment to company goals.

• Develop and document best practices, processes, and KPIs to optimize service technology solutions.

Cross-Functional Collaboration

• Act as the primary liaison between CX&T, internal partners, dealership operations, and the regional fixed operations directors.

• Serve as a digital experience consultant to regional teams and dealership operations to drive adoption and performance in the field.

• Understanding of the process and integration requirement of all digital and physical processes to maximize the customer’s aftersales experience. Including but not limited to digital store front, phone, email and text based communications, marketing and OEM partnership.

Reporting & Performance Insights

• Build and maintain executive-level reports that showcase tool usage, performance, adoption rates, and ROI.

• Partner with cross-functional teams to analyze data and generate insights to inform strategic decisions and product enhancement.

• Conduct regular performance evaluations with internal and external partners to identify optimization opportunities.

Training & Field Enablement

• Oversee relationships and manage performance with tech stack vendor partners to ensure alignment with organizational goals.

• Support ongoing technology adoption through workshops, tech stack audits, and continuous feedback.

What You’ll Bring: 

• Bachelor’s degree in Business, Communications, or equivalent experience.

• Minimum of 5 years of automotive retail experience.

• Demonstrated expertise in Aftersales Technology such as DMS, X-Time, myKaarma and more. Have implemented technology in a dealership setting.

• Strong organizational skills with a keen eye for detail.

• Proficiency in critical thinking, problem-solving, and data analysis to drive innovative solutions.

We offer best in class industry benefits

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.