Field Service Technician

For over 90 years, Topcon’s vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients’ health and quality of life. 

We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by capturing clear images with the push of a button. 

By joining Topcon Healthcare, you become part of a growing, diverse, global team. With office locations throughout North America, whether you are on-site, remote, or hybrid, our culture empowers you to contribute to company and personal success each day. At Topcon Healthcare, you can grow your career, gain new perspectives, and help address society’s most pressing challenges.  If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you.

At Topcon Healthcare, we don’t wait for the future. We invent it. Join us.

The Field Service Technician (FST) has a primary responsibility of providing technical support for Topcon customers. This position is for a self-starter who thrives in an autonomous work atmosphere, and who possesses excellent communication and analytical skills. The Topcon FST’s responsibilities go beyond installations and repairs of Topcon Eyecare Equipment. The Field Service Technician’s strong analytical skills help internal teams evaluate communications and functionality within local and remote network infrastructures. Additional duties include hardware and software upgrades and limited departmental projects. As a Field Service Technician, you will perform independent and/or supervised on-site installations, preventive maintenance, and repairs on Topcon’s extensive portfolio of Eyecare equipment, examination lanes, local and remote telehealth network platforms.

The territory that the Field Service Technician will cover will be Ontario.

Job Duties:

• Exercise sound judgment and good decision-making within generally defined practices and policies in selecting methods/techniques for obtaining solutions.
• Work independently and coordinate with scheduling team to manage work calendar and travel schedule.
• Serve as company liaison with customer on administrative and technical matters.
• Achieve and maintain a high level of performance, allowing Topcon to meet and exceed its financial goals and performance metrics.
• Collaborate with other FST’s, Field Service Manager, Sales Representatives, and internal cross functional teams.
• Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment.
• Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to, field service reports, expense reports and service checklists.
• Other duties may include, but are not limited to, travel and assisting in other Field Service territories, instructing/training customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation, and maintenance of equipment at conventions, road shows, and seminars as required.
• Must have the ability to regularly lift 50+lbs. Must be able push and pull heavy material.
• Travel Percentage: 90%
• Preferred location for this candidate is the Toronto Metropolitan Area.

Education & Experience:

• Minimum 1 year of relevant work experience.
• Previous experience as a field service professional or in a relevant capacity is preferred.
• CompTIA Network+ certification or networking background preferred.
• High school diploma or equivalent required.
• Associates or Bachelors preferred.

Knowledge, Skills, & Abilities:

• Demonstrated functional technical, problem-solving, and analytical skills required.
• Demonstrated interpersonal and communication skills with customers required.
• Possess ability to follow mentorship instructions and guidance required.  
• Time management skills to effectively meet customer commitments required.