Azure Cloud Support Specialist

About Milliman MedInsight:

Leading with our core values of Quality, Integrity, and Opportunity, MedInsight is one of the healthcare industry’s most trusted solutions for healthcare intelligence. Our company aims to empower easy, data-driven decision-making on important healthcare questions. Through our products, education, and services, MedInsight is impacting healthcare by helping to drive better patient outcomes while reducing waste. Over 300 leading healthcare organizations have come to rely on MedInsight analytic solutions for healthcare cost and care management.

MedInsight is a subsidiary of Milliman, a global, employee-owned consultancy that provides actuarial consulting, retirement funding, healthcare financing, enterprise risk management and regulatory compliance, data analytics, business transformation, and a range of other consulting and technology solutions.

Role Overview 

As an Azure Cloud Support Specialist, this professional will provide first-line triage and service desk support to internal users and clients, focusing on Azure cloud services. The right candidate will be highly motivated, a self-starter, and capable of working independently. Strong written and verbal communication, attention to detail, and troubleshooting skills are necessary to be successful in this position. Key responsibilities will include the following:

Primary Responsibilities

• Respond to and resolve help desk requests on ServiceDesk Plus ticketing tool related to Azure services.
• Assist in monitoring Azure systems daily and respond immediately to security or usability concerns as they relate to cloud operations.
• Manage Azure resources, including virtual machines, Azure Entra ID, Azure Data Factory (ADF), Azure DevOps, and Azure Databricks.
• Identify, research, and resolve Azure-related technical problems in a timely manner.
• Apply updates, patches, and configuration changes to VMs as required.
• Manage and maintain in-house IT operations applications.
• Follow and enforce security compliance standards and company policies, with a focus on Azure security best practices.
• Ensure compliance with SOC2 and HITRUST audits through Azure governance and monitoring tools.
• The timing for this position is 9 PM-5AM IST but should be flexible for changes in the shift timings.
• This is a work from home opportunity with frequent office visits as required.

Skills and Requirements

Candidates must be team players with strong interpersonal skills and proven experience in a cloud support or help desk role. This position requires the following minimum requirements:

• 1-3 years’ experience in a help desk or cloud support role.
• Experience managing users, groups, and roles in Azure Entra ID.
• Knowledge and hands-on experience with Azure Data Factory (ADF), Azure DevOps, and Azure Databricks.
• Microsoft Azure Fundamentals (AZ-900) certification.
• Excellent troubleshooting skills for Azure services and resources.
• Experience managing Azure virtual machines and related services.
• Experience working with Azure monitoring tools (e.g., Azure Monitor, Log Analytics).
• Ability to communicate clearly, verbally and in writing.
• Reliable high-speed internet connection for remote work.

Preferred Skills

• Microsoft Azure Administrator Associate (AZ-104) certification.
• Experience working in a regulated environment (e.g., HIPAA).
• Knowledge of PowerShell scripting for Azure automation.
• Familiarity with Azure governance and cost management tools.