Offer summary

Qualifications:

Experience in collections and credit management., Proficiency in MS Excel, including formulas and VLOOKUP., Fluent in Turkish and English with strong communication skills., Detail-oriented with a passion for working with data and numbers..

Key responsibilities:

Negotiate payment plans and manage collections to improve cash flow.

Handle AR disputes and resolve issues with internal and external customers.

Manage credit risk and set reserves based on customer profiles.

Support process improvements and guide junior staff on complex issues.

Job description

Position:

Collections Associate (Turkish Market)

Job Description:

What you will be doing at Arrow?

Collections to terms - negotiates payment plans, elevates cashflow according to management reporting structure.
Takes appropriate actions such as credit hold
Can make decisions with little or no guidance
AR disputes- work with internal and external customers to find and resolve problems in a timely manner
Makes account reconciliations and collects outstanding balance
Credit- manages risk depending on customer profile and credit risk indicator and payment behavior
Works with sales teams on issues that may happen
Identifies bad debt and sets reserves
Processes- obeys and works on processes improvement by implementing solutions. Establishes the best collections process
Establishes customer contact and relationship, knows escalation path on customer side
Acts as technical support and gives guidance to junior staff on more complex issues
Works under general supervision

Who you are?

You have collections experience
You are a user of MS Excel (formulas, VLOOKUP a must)
You enjoy working with numbers / data and you have an eye for details
You have excellent communication and negotiation skills
You are fluent in Turkish and English
You are dedicated to your task and driven to succeed

What we offer?

Excellent opportunity for further career development in stable, international company, operating in attractive, growing industry
Civil contract for at least 6 months with the possibility to extend
Private medical health care
My Benefit system

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