Student Advisor (FB + WhatsApp)

Job Opportunity: Student Advisor (Facebook & WhatsApp)

Location: Remote

Job type: Full-Time Hourly (40hrs/week)

Intended Start Date: ASAP

Pay: $18-$22/hr

Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. 

Your Role:

As our brand rapidly expands across North America, particularly within Indian communities, we’ve gained significant traction on platforms like Facebook and WhatsApp. To better support prospective families, we’re looking for a Student Advisor to engage with parents via Facebook and WhatsApp, provide high-quality consultation, and guide them towards booking a free academic evaluation. This role plays a key part in our lead qualification and conversion funnel.

As a Student Advisor, your responsibilities are to:

• Communicate with parents through WhatsApp and Messenger to answer questions, explain our curriculum, and guide them toward an evaluation session based on their child's needs.
• Respond promptly to inbound leads, assess intent level, and qualify users for follow-up by our enrollment team.
• Re-engage inactive or undecided users to boost interest and product awareness.
• Collect user feedback, monitor conversation quality and lead performance daily, and provide actionable insights to improve scripts, segmentation, and messaging.
• Stay informed about our course offerings and apply that knowledge to recommend appropriate programs for each family.
• Collaborate closely with marketing and conversion teams to continuously improve the lead journey and tagging structure.

Working Schedule: 

• 8-hour shifts, 5 days per week
• Weekend availability required for at least one day
• Example Shift (subject to adjustment):
• 6:00 AM – 2:00 PM PT
• 2:00 PM – 10:00 PM PT

*Final schedule to be determined based on team needs and availability

Qualifications:

• Bachelor’s degree or above, with strong communication and logical reasoning skills.
• Fluency in English is required and professional working proficiency in additional languages such as Hindi, Tamil, or Telugu, is preferred. 
• Prior experience in education, online customer service, or course sale is a strong advantage.
• Familiarity with WhatsApp and Facebook Messenger communication styles; able to drive conversations beyond scripted replies.
• Strong ability to identify user needs, match products accordingly, and adapt communication strategies on the fly.
• Data-driven mindset: able to track, evaluate, and improve your own lead quality and conversion effectiveness.
• Self-motivated, organized, and comfortable working remotely with a cross-timezone team.

Benefits:

• $18-22/hour
• Performance-based bonus
• Comprehensive training and onboarding support
• Growth opportunities within a global, mission-driven education team
• Flexible working hours and remote work arrangement
• 401k, Health, Vision, & Dental Insurance, if eligible.

Think Academy's Commitment to DEI

Think Academy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Diversity, Equity, and Inclusion (DEI) are fundamental values at Think Academy. We believe that a diverse workforce brings different perspectives and ideas, fostering creativity and innovation. Our commitment to DEI extends to all aspects of employment, including hiring, advancement, and development opportunities

At Think Academy, we strive to create a workplace where everyone feels valued and included. We are dedicated to providing equal opportunities for employment and advancement, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or any other protected status.

If you require accommodations to participate in the job application process, please let us know once you have received an update about your application moving forward with the company. We are committed to providing reasonable accommodations to individuals with disabilities throughout the recruitment process.