Sr. Global Logistics Specialist

Job Summary: 

The Sr. Global Logistics Specialist will coordinate with logistics carriers to ensure the movements of iHerb’s shipments are delivered timely and efficiently. This position will support the Global Logistics team to manage and grow the carrier portfolio by developing delivery programs primarily in the US and other international countries if assigned. Additionally, Sr. Global Logistics Specialist will support the Global Logistics team through assessment of current processes and present and implement process improvements, and leading assigned projects.

Job Expectations:

• Support the Global Logistics Manager to develop faster and better shipping solutions for customers.

• Serve as subject matter expert demonstrating in-depth knowledge of market, culture, logistics-related regulations and policies, clearance procedures, etc. for the assigned carriers

• Build relationships with parcel carriers to resolve delivery related issues and identify opportunities for projects/initiatives to achieve mutual growth

• Develop new, progressive, and creative delivery programs/products throughout the assigned markets.

• Coach junior team members to develop their system and carrier network knowledge

• Set-up new and continually improve existing processes for the assigned lanes and carriers.

• Perform research, gather, and analyze data for assigned lanes and projects

• Identify and scope new opportunities to improve how we serve customers and business processes

• Report any discrepancies of damaged or lost shipments, customs issues, and work with logistics vendors to ensure shipments are properly sent to their correct destinations on time

• Monitor freight expenses for assigned lanes and review invoices. Report any changes or billing issues with the department management team and Accounting Department 

• Research lost shipments, broken items and track items via custom brokers and Logistics carriers

• Manage lead time for assigned lanes and investigate delays with internal teams, logistics carriers and customs brokers daily to ensure timely flow of the shipments

• Be responsible for trouble-shooting customs and any logistics related issues

• Perform audits to review logistics processes and cost for the management team when needed

• Organize, maintain, and update website content for assigned lanes

• Review contracts, focusing on commercial terms, and collaborate with the legal team and other stakeholders to drive the review process.

• Provide training to team members

• Support tasks and projects when needed

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job.  Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

   Required:

• Experience with US parcel delivery companies such as UPS, Fedex, regional carriers.

• Experience in E-commerce: Solid understanding of e-commerce logistics challenges, last-mile delivery, and the customer experience expectations in an online retail environment. 

• Continuous process improvement 

• Project management skills 

• Interpersonal skills

• Negotiation skills

• Communication skills 

• Great listening skills to understand business requirements

• Problem analysis and problem-solving

• Creativity thinking skills

• Strong vendor management skills

• High degree of accuracy and attention to detail

• Take accountability for assigned lanes and project deliverables

• Adaptability and flexibility

• Initiative

• Stress tolerance

• Excellent organization skills and ability to effectively multi-task

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

Generally requires a minimum of two (2) years of related experience, or three (3) years of related experience preferred.

Education Requirements:

Bachelor’s Degree in Business or related field preferred, or a combination of education and equivalent work experience.

Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner. 

Physical Demands:  The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.  Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.  The Team Member may occasionally lift or move office products and supplies up to 25 pounds.  Proper lifting techniques required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:  The noise in the work environment is usually moderate.  Other factors are:

• Hectic, fast-paced with multi-level distractions

• Professional, yet casual work environment

• Office / Home / Warehouse environment

• Ability to work extended hours as required