Offer summary

Qualifications:

Bachelor’s degree in Instructional Design, Information Technology, or related field., 8+ years of experience designing and developing WalkMe content for enterprise systems., 3+ years of experience leading large-scale WalkMe implementations., Experience with project management and training/mentoring WalkMe developers..

Key responsibilities:

Lead and mentor a team of Instructional Designers and Content Developers.

Design, develop, and implement technical training solutions using WalkMe.

Provide strategic guidance and consulting to clients on digital adoption strategies.

Job description

Description

Lead WalkMe Training Developer / Digital Adoption Platform Expert – US

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there.

Position Overview

We are seeking a skilled Lead WalkMe Consulting Manager and DAP Expert to join our Training as a Service (TaaS) consulting team. In this client-facing leadership role, you will manage teams delivering WalkMe projects, design training solutions, and provide strategic guidance to both your team and enterprise clients.

Responsibilities

Learning & Development Leadership

Lead and mentor a team of Instructional Designers and WalkMe Content Developers
Provide strategic oversight, feedback, coaching support, and quality assurance for team deliverables
Conduct comprehensive Learning Needs Analysis for enterprise clients
Design, develop, and implement advanced technical training strategies & programs leveraging WalkMe
Conduct both in-person and virtual training sessions for various skill levels
Assess training effectiveness and gather feedback for continuous improvement
Develop and maintain Content Development Trackers for assigned projects

Solution Design & Implementation

Design and develop WalkMe solutions across multiple enterprise applications and platforms
Create integrated solutions leveraging both WalkMe and SAP Enable Now capabilities
Implement smart walk-throughs and automation solutions to streamline complex processes
Configure and maintain WalkMe analytics and metrics dashboards
Support content migration and platform upgrades
Provide high-level technical consulting on learning technology architecture, specifically WalkMe
Document technical specifications and implementation guides

Client Engagement & Thought Leadership

Provide high-level consulting to clients on digital adoption strategies
Evangelize best practices for utilizing WalkMe and other digital adoption platforms
Stay current with latest trends in WalkMe and Training Technologies
Present solutions and recommendations to client stakeholders at all levels
Promptly identify issues or risks to Leadership and recommend strategic solutions
Train and mentor junior WalkMe developers on platform best practices

Required Skillsets

This a remote role based in the US, limited travel may be required (less than 30%) for client engagements
8+ years of experience designing and developing WalkMe content for enterprise systems
3+ years of experience leading large scale WalkMe implementations
3+ years of project management experience for DAP implementations and content development
3+ years of experience training and mentoring WalkMe developers
8+ years of corporate or consulting experience in Learning and Development
Strong consultative approach and client service orientation
Excellent interpersonal and communication skills
Demonstrated thought leadership capabilities
Experience with SAP Enable Now platform and integration capabilities is preferred.
WalkMe certification with demonstrated expertise in advanced features
Extensive project management experience (waterfall and agile)
Outstanding communication and presentation skills
Experience with Learning Management Systems (LMS) and e-learning authoring tools (Preferred)
Additional technical certifications (e.g., Salesforce, ServiceNow) (Preferred)

Technical Skills

WalkMe Platform (Expert level)
ClickUp / Jira
SAP Enable Now
Learning Management Systems
E-learning Authoring Tools
Analytics and Metrics Dashboards
Technical Documentation

Education

Bachelor’s degree in Instructional Design, Information Technology, Instructional Technology, or related field (Required)
WalkMe DAP Delivery Consultant certification (Desirable)
Training/Learning technology certifications (Desirable)

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

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