Offer summary

Qualifications:

Minimum of 3 years of international experience in the IT industry, preferably in global partner or channel operations., Knowledge of digital workplace solutions and global governance frameworks., Strong project management and communication skills, with experience in cross-functional collaboration., Proficiency in Excel, SharePoint, and Outlook, with a degree in Business, Operations, Technology, or related field preferred..

Key responsibilities:

Manage and develop relationships with global partners, ensuring alignment with company standards.

Support the execution of the four pillars of the partner program: mapping, selection, relationship management, and performance reporting.

Coordinate quarterly business reviews with stakeholders and partner leadership.

Monitor partner performance and drive continuous improvement initiatives.

Job description

Description

Position at Zones LLC.

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for Technology Solutions

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

The Global Partner Manager is a key member of the Global Partner Governance Team, responsible for driving execution and operational excellence of Zones’ Global Partner Program while also serving as a subject matter expert (SME) for the entire global program. This role ensures effective partner engagement and governance while maintaining alignment with Zones' global standards, frameworks, and strategic initiatives. Acting as a cross-functional liaison, the Regional Partner Lead collaborates closely with Solution Architects, Pre-Sales, Delivery, Sales, and Executive stakeholders to ensure partner performance, enablement, and scalability. This role is responsible for aligning partner operations with the Zones Global Partner Program pillars and for contributing to the maturity and consistency of partner relationships worldwide.

What you’ll do as the Global Partner Manager:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

Serve as the primary operational and relationship lead for partners while maintaining global SME-level knowledge of the full Global Partner Program
Support and help drive execution of all four pillars of the program:

Partner Mapping & Network Understanding
Partner Selection & Recruitment
Relationship Management & Training
Performance Management & Reporting

Partner with Solution Architects, Pre-Sales, Delivery, and Sales teams to drive alignment and engagement in both tactical and strategic initiatives
Lead the coordination of Quarterly Business Reviews (QBRs) with executive stakeholders and partner leadership, ensuring alignment on KPIs, goals, and accountability
Ensure accurate and up-to-date documentation of partner data, pricing, catalogs, and referral tracking
Monitor partner health through performance analytics, invoicing follow-ups, and operational feedback loops; drive issue resolution and continuous improvement
Represent perspectives while contributing to global standards, tools, and workflows that support a consistent partner experience worldwide
Participate in strategic planning and feedback sessions with leadership to evolve the partner governance framework and program structure
Serve as a key point of continuity for internal teams and partners across time zones
Provide backup and strategic support to Global Partner Program Leads on key projects and governance initiatives

What you will bring to the team:

3+ years of international experience in the IT industry, with a preference for global partner or channel operations
Knowledge and experience with Digital workplace solutions
Strong project management and communication skills, with demonstrated success in a collaborative, cross-functional environment
Subject matter expertise in global programs and governance frameworks
Excellent problem-solving, prioritization, and negotiation abilities
Proficiency in Excel, SharePoint, and Outlook
Ability to manage partner and stakeholder expectations across departments and multiple time zones
Experience with executive-level reporting and engagement, such as QBRs or business planning
Degree in Business, Operations, Technology, or related field preferred; equivalent experience will also be considered

Zones offers a comprehensive Benefits package

At Zones, we're proud to offer a comprehensive benefits package designed to support the well-being and success of our team members. Your health is important to us, so our additional benefits include a workplace pension and commuting allowance.

Investing in your professional growth and development is a priority for us. Our benefits package includes opportunities for training and development, as we want to support you in reaching your career goals and unlocking your full potential. In addition to the core benefits outlined above, you will work alongside experts across the globe at Zones, as we practice our core value of Global teaming.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

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