Offer summary

Qualifications:

Bachelor's degree in Business Administration, Human Resources Management, or a related field., Minimum of 2 years of recruitment experience, with at least 1 year in call center hiring., Proficiency in social media, resume databases, and professional networks like LinkedIn., Fluent in both Arabic and English, with strong communication skills..

Key responsibilities:

Design and execute large-scale recruitment campaigns for call center roles.

Collaborate with operational leaders to forecast hiring needs and plan recruitment strategies.

Build and maintain candidate pipelines using various sourcing channels.

Conduct screening and assessments to evaluate candidate competencies for call center positions.

Job description

Envision Employment Solutions is currently hiring Recruitment Partners (Mass Hiring) to join our team.

Job Summary:

We are seeking a results-driven and experienced Recruitment Partner to lead high-volume hiring initiatives with a strong focus on call center recruitment. This role is ideal for someone who understands the fast-paced, high-turnover nature of call center operations and can deliver scalable, quality talent pipelines to meet business demands.

To be successful in this role, you should be able to develop long-term recruiting strategies and nurture trusting relationships with potential hires. Ultimately, you will create strong talent pipelines for our company’s current and future hiring needs.

Responsibilities:

Mass Hiring Strategy & Planning

Design and execute large-scale recruitment campaigns specifically for call center roles (e.g., customer service representatives, telesales, tech support).
Collaborate with operational leaders to forecast hiring needs and align recruitment timelines.
Create scalable and efficient recruitment plans tailored to high-volume, rapid-fulfillment environments.

Sourcing & Pipeline Management

Build robust pipelines for frequently hired call center profiles using job boards, employee referrals, social media, and job fairs.
Implement proactive sourcing strategies to meet hiring targets in tight timelines.
Maintain a deep bench of pre-screened candidates ready for immediate deployment.

Screening & Selection

Customize assessment tools and screening processes to evaluate key competencies for call center roles: communication, empathy, resilience, and problem-solving.
Conduct group assessments, panel interviews, and voice capability tests as needed.
Ensure an excellent candidate experience despite high applicant volumes.

Requirements

Bachelor’s degree in Business Administration (preferably with a concentration in Human Resources), Human Resources Management, or a relevant field
Minimum of 2 years of recruitment experience, with at least 1 year focused exclusively on call center hiring, and a proven track record of successfully hiring call center agents
Familiarity with social media, resume databases, and professional networks (e.g., LinkedIn)
Hands-on experience with full-cycle recruiting, using various interview techniques and evaluation methods
Fluent in both Arabic and English is a must
Tech-savvy is a must – proficient in Microsoft 365, Slack, Zoom, Trello, Workable (ATS), or demonstrates a proven ability to learn new systems quickly
Knowledge of Applicant Tracking Systems (ATS) – we use Workable
Excellent customer service skills with the ability to build strong rapport with candidates and clients
Strong verbal and written communication skills
Quick learner and fast problem solver
Proficiency in Microsoft Office
Ability to express innovative ideas related to recruitment and enhancing the overall employee experience