Offer summary

Qualifications:

Minimum 2 years of IT support experience., Proficiency with macOS and Windows operating systems., Knowledge of private networking concepts., Experience with cloud services like Google Workspace or Office 365..

Key responsibilities:

Provide first-line IT support to employees.

Troubleshoot hardware, software, and connectivity issues.

Manage equipment provisioning and user accounts.

Support security initiatives and technology rollouts.

Job description

Here at Hometap, we’re collaborative, passionate, and always ready to roll up our sleeves to create solutions that help people get more out of homeownership — and out of life. Our first product, a home equity investment, gives homeowners the opportunity to quickly access the equity they’ve built in their home to pay for what’s most important to them, from handling debt to finally making much-needed renovations, without taking on debt.

We work hard, and have some fun along the way, too. You don’t have to take our word for it: The Boston Globe and Forbes have recognized us as a great place to work, and we’ve been honored for our commitment to innovation in the fintech space by Inc., HousingWire, and more!

In case you need any more convincing, we also provide competitive compensation, healthcare coverage, unlimited PTO, a generous share package, and a strong culture with plenty of opportunities for team-building and camaraderie.

Interested in joining us on our mission to make homeownership less stressful and more accessible? We’d love to talk.

Who you are:

As an IT Support Engineer at Hometap, you will be responsible for delivering exceptional first-line IT support to all Hometap employees. You’ll provide IT support and troubleshooting for end users while provisioning equipment, managing systems and cloud services, supporting security initiatives, and participating in hardware inventory and technology rollouts.

You’re a great fit if you bring experience in an IT role and a strong desire to provide outstanding service to end users. You enjoy collaborating within a team, supporting IT projects, and working independently in a lean, fast-paced environment. You have excellent attention to detail, coupled with a strong sense of ownership and accountability. You’re someone who loves helping others and is able to bring a positive attitude and sense of humor to your work.

What you’ll do:

Serve as the primary point of contact for first-level end-user support, including troubleshooting and resolving hardware, software, and connectivity issues
Provision and configure new equipment and user accounts
Manage operating systems, software, and services centrally using computer management tools
Administer cloud services (e.g., Google Workspace)
Support Information Security initiatives and projects
Coordinate the rollout and adoption of new cloud-based tools and services
Manage hardware procurement, asset tracking, and inventory control
Provide prompt and thorough customer service to employees via email, Slack, phone, and Zoom

What You’ll Bring

2+ years of relevant IT support experience
Solid experience with macOS (10.15 and newer) and Windows 10 and above
Working knowledge of private networking concepts
Ability to troubleshoot and resolve software, hardware, and application issues
Familiarity with cloud-based office applications such as Google Workspace, Gmail, or Office 365
Excellent time management, organizational, and prioritization skills
Outstanding customer service and interpersonal communication skills

Bonus Points:

Experience in the fintech industry
Background supporting products or environments with elevated security requirements
Experience supporting distributed or remote teams

Hometap is on a mission to make homeownership less stressful and more accessible. Our home equity investment product provides homeowners with a fast, simple, and straightforward way to access the equity in their home without taking out a loan or having to sell. By investing alongside homeowners, Hometap offers debt-free cash in exchange for a share of their home’s future value — all without any monthly payments over the life of the investment. Through a combination of financial innovation and best-in-class customer service, Hometap enables people to get more from homeownership so they can get more from life.

Hometap believes that our differences are what bring us together, and one of our biggest priorities is creating a diverse workplace that welcomes and values each team member’s unique perspective, background, and ideas. All roles here are filled based solely on candidates’ qualifications and our business needs.

Hometap is an equal opportunity employer. We provide employment opportunities regardless of race, age, color, religion, sex, sexual orientation, gender, gender identity, gender expression, genetic information, national origin, pregnancy, marital, veteran, or disability status. If there is an accommodation that would support your ability to apply and interview with Hometap, please let us know by emailing work@hometap.com.

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