Offer summary

Qualifications:

Interest or coursework in IT, including hardware and troubleshooting., Basic understanding of computer hardware components and Windows OS., Ability to work independently and follow remote instructions., Good communication and organizational skills..

Key responsibilities:

Set up and configure workstations and peripherals.

Assist with onsite hardware management and troubleshooting.

Coordinate with remote IT team on tasks and updates.

Maintain organized equipment and manage inventory.

Job description

Lahlouh’s business model is built on solving end to end supply chain problems not simply processing transactional print orders. Lahlouh is a partner that focuses on developing collaborative, comprehensive solutions that endeavor to meet all the communication needs of our clients’ dynamic and evolving marketplaces.

Lahlouh's mission is to provide the highest quality, most cost-effective business communications solutions available.

Core capabilities include:
• Sheet-fed Offset Print • Fulfillment / Distribution Logistics
• Dynamic Digital & Large Format Print                 • Packaging Design & Print
• Mailing • Marketing Promotions
• Bindery & Finishing • Promotional Products
• Online (e-commerce) Solutions • Workflow Automation Solutions

Position:                    IT Support Technician
Reports to:   Help Desk Manager
FLSA Status:             Part-Time (20 hours/week), Non-Exempt
Department: IT
Location/Shift: Monroe, Ohio / 1^st or 2^nd Shift

Essential Function:

Lahlouh Inc., the leading nationwide digital printing company is seeking a reliable and hands-on IT Support Technician (Part-Time) to provide onsite support for our Monroe, Ohio facility. This role is ideal for a junior-level candidate with an interest in IT who is eager to contribute to a professional technology environment while gaining experience. You will support our remote team of IT System Administrators and Help Desk staff based out of our Burlingame, CA headquarters by assisting with onsite hardware management, basic troubleshooting, workstation setup, and equipment coordination at our Monroe, Ohio facility.

This is a non-exempt position with a fixed part-time schedule. Candidates must be comfortable working independently onsite and coordinating remotely with a distributed IT team.

Responsibilities:

Communicate regularly with our remote IT team to coordinate tasks and updates.
Set up and configure workstations, including monitors, docking stations, desktops/laptops, and printers.
Deactivate and organize hardware for devices being retired or returned.
Locate and report on computer names and asset inventory data to assist the remote Systems Administration team.
Provide basic troubleshooting support for end-user issues involving computers, printers, and WiFi.
Act as hands-on support for server room tasks under direction from remote System Administrators (e.g., racking equipment, checking cables, replacing power sources).
Receive toner shipments, check contents, and place items in designated storage locations and manage inventory.
Maintain tidy and organized equipment shelving areas.

Required Qualifications:

Demonstrated interest or coursework in IT, technical support, or computer hardware (certifications or school experience acceptable).
Basic understanding of computer hardware components and troubleshooting. Familiarity with Windows operating systems, basic networking concepts, Microsoft/Office 365.
Ability to follow remote instructions and work independently with minimal supervision.
Professionalism and strong communication, problem-solving, and organizational skills.
Ability to lift and move computer equipment safely (up to 40 lbs).

Preferred Qualifications:

Prior experience in an IT support or help desk role is a plus but not required.
Familiarity with basic cabling and physical network setup.
Interest in or exposure to server hardware, network switches, wireless access points, routers, or structured cabling.
Understanding of IT asset lifecycle (deployment, decommissioning, inventory).
Comfort with using IT ticketing systems.