Offer summary

Qualifications:

High School Diploma or equivalent; associate's degree preferred., Minimum of 1-year experience in collections, customer service, or account management., Proficient in Microsoft Office and internet usage., Strong communication, organizational, and problem-solving skills..

Key responsibilities:

Investigate and process assigned accounts, recording all research performed.

Determine appropriate account classification using research and update accounts accordingly.

Serve as a liaison between Inventory Management and internal departments for account research and information sharing.

Participate in training, ensure compliance, and contribute to a positive team environment.

Job description

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary:

Key Responsibilities (other duties may be assigned):

Responsible for investigating and processing assigned accounts as well as recording all research and work performed
Uses research to determine the appropriate account classification and updates the accounts as appropriate
Obtains account information/verification from seller and electronically files documentation per policy and procedure
Serves as a liaison between Inventory Management and internal departments to research accounts ad hoc and provides information as required to appropriate parties
Performs ad hoc tasks assigned by management
Contributes to a positive and collaborative team environment
Participates in all required training and ensure compliance with training and regulatory requirements across areas of organizational responsibility
Identifies violations of Company policies and practices; informs management of behaviors that may significantly impact the Company

Professional Experience/Qualifications:

High School Diploma or equivalent, associate's degree preferred
Minimum of 1-year hands-on experience working in collections, customer service, or account inventory type positions, preferably in the collections industry.
Proficient Microsoft Office skills including Office, Word and Excel and internet
Ability to define problems, organize and collect data, establish facts, and draw valid conclusion
Ability to work flexible schedule
Self-aware, self-motivated, reflective, and able to learn from mistakes, with an ability to learn quickly while on the job
Strong communication skills (written and oral), judgement, and collaboration skills to interact positively across all levels of organization
Must be able to handle multiple projects and tasks simultaneously while meeting deadlines
Excellent organizational skills with a high attention to detail
Fluent English

Salary Range:

$14.25 - $21.75

PRA Group has an effective process for assessing market data and establishing ranges to ensure we remain competitive. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, specific working location and market position. This posted salary range is a good faith and reasonable estimate, and PRA Group reserves the right to adjust this range depending on the qualifications and location of the selected candidate. In addition to base salary, PRA may offer additional benefits to include performance based bonus programs and/or equity programs depending on the position. PRA offers paid time off, medical, dental, vision, 401k match, life insurance, and other benefits to assist with the physical and mental wellbeing of our employees.

All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.

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