EMS Client Solutions Manager

Company

Cox Automotive - USA

Sales

EMS Client Solutions Manager - CAI

Manager - Non People LeaderCan work remotely anywhere in the specified country

No

Day

Compensation

Compensation includes a base salary of $107,100.00 - $160,700.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $90,000.00.

Are you a self-starter, a go-getter, and a dealmaker? At Cox Automotive Retail Solutions, you will find a culture that rewards such an entrepreneurial spirit. We empower our team members to make their own decisions for growing our business. We are looking for like-minded people who can share our passion for success.

The Enterprise Client Solutions Manager is responsible for leading day-to-day strategic account and relationship management across key Near Endemic clients. This role serves as a central point of coordination between clients, internal teams, and performance managers—ensuring operational excellence across contracts, billing, and overall client satisfaction. The position plays a critical role in driving client growth, retention, and performance alignment.

What You’ll Do:

Key Responsibilities:

• Strategic Account & Relationship Management

  • Serve as the primary D2D lead across enterprise-level accounts, overseeing daily management and long-term strategy            

  • Develop deep, consultative relationships with client stakeholders to understand and align with business goals

  • Lead strategic planning and partnership development to expand client value

• Cross-Functional Collaboration

  • Maintain a dotted-line relationship with Performance Managers to ensure alignment on client KPIs and execution

  • Serve as the conduit between client needs and internal delivery teams to ensure proactive communication and strategic execution

  • Drive internal coordination for onboarding, product launches, performance reviews, and QBRs

• Contract Oversight

  • Manage the full contract lifecycle, from negotiation and execution to renewal and compliance

  • Partner with legal and operations teams to ensure contractual accuracy and alignment with business objectives, terms and conditions

• Billing Leadership

  • Own the billing process for assigned accounts, including accuracy, timeliness, and client communication

  • Resolve invoicing discrepancies and support financial reporting needs

  • Collaborate with finance to forecast revenue and support budgeting efforts

What’s in It for You?

Here’s a sneak peek of the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans.

• A pro-sales culture that honors what salespeople (like you!) contribute to our success.

• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.

• Comprehensive healthcare benefits, with multiple options for individuals and families.

• Generous 401(k) retirement plans with company match.

• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.

• Professional development and continuing education opportunities. 

• Access to financial wellness/planning resources. 

Check out all our benefits

Who you are:
Minimum Qualifications:

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field.

• Safe drivers needed; valid driver’s license required.

Preferred Qualifications:

• A degree in a related discipline is strongly desired (e.g., finance, business, etc.).

• 5+ years of knowledge of software, advertising, or automotive software sales experience including comparable dealership software packages (CDK, Reynolds and Reynolds, DealerSocket, etc.) and finance software (RouteOne and others).

• Requires strong knowledge of the automotive industry, especially automotive dealerships, and the F&I process.

• Knowledge of or experience in the Near Endemic space (auto financing/lending, insurance, etc.).

• Excellent interpersonal, presentation, relationship-building, collaboration, sales, and territory management skills to work effectively with teams throughout the organization.

• Ability to use and interpret research and data to help customers find opportunities for improvement.

• Excellent database management and customer service skills, strong organizational, problem-solving, and multi-tasking skills.

• Self-motivated and disciplined with an energetic, engaging personality.

• Ability to travel up to 50% in the assigned territory (region).

Come join the Cox family of businesses and make your mark today!

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

 

 

Application Deadline: 07/24/2025