Offer summary

Qualifications:

Bachelor's degree or equivalent experience., 6-10 years of experience with Problem Management in ServiceNow., Proficiency in Excel and ServiceNow reporting., Strong communication and stakeholder management skills..

Key responsibilities:

Manage Problem Management processes within ServiceNow.

Prepare and analyze reports, highlighting issues and trends.

Coordinate with stakeholders and provide technical support as needed.

Work independently in a remote, global team environment.

As a full-service ServiceNow solution provider, we help clients develop, implement, and administrate successful workflow automation solutions. Our objective is to deliver sustainable results for you via consulting and process design for end-to-end process automation. Moch.IT specializes in developing and managing ITIL-based services, including ServiceNow, ITSM , ITOM , CSM . Moch.IT is a leading provider of on-demand IT and business operations solutions that enable organizations to operate with greater speed and agility. Our solutions streamline day-to-day service delivery while also helping organizations transform into digitally optimized enterprises that can grow revenue, increase productivity, and reduce costs. We bring together people, processes, and systems to deliver an amazing digital experience while automating your business processes and accelerating your time to market. Committed to delivering innovative and effective workflow automation solutions, our team of experts at Moch. IT possess the skills, expertise, and experience to help your organization realize a higher return on investment (ROI). Our solutions deliver data, process, End-to-End integration, and automation capabilities at scale and create a single context for processes across technologies. Moch.IT provides "best in class" professional services to enable clients to thrive through digital transformations, improve their business intelligence through reporting & data analytics solutions and deploy Service Management Systems across the globe. Meet with us today to learn how we can be your one source for assurance, automation, and continuous improvement. To learn more about how we help you drive your next modernization project towards operational excellence, please visit http://www.moch-it.com

Job description

Essential Job Functions

Understanding of Operations Risk Management
• 6-10 years experience with Problem Management module in ServiceNow & basic SharePoint workflow functionality
• Skilled in Excel and ServiceNow reporting
• Attention to detail
• Stakeholder management skills
• Strong communication skills - verbal and written
• Follows direction and is open to learn about Risk Management process
• Ability to regular follow-ups to ensure the task assigned is systemically recorded and followed through the completion, within the timeframe set
• Prepare reports, summarize and highlight issues as they arise
• Independent worker with ability to work virtually in a global team, both productively and effectively

Basic Qualifications
Bachelor's degree or equivalent combination of education and experience

Other Qualifications

Ability to provide training/assistance to stakeholders on technical or process queries as needed
• Willingness to complete basic troubleshooting of issues with tooling execution (in SharePoint and ServiceNow)
• Readiness to take technical responsibility and accountability for work performed and decisions taken

Required profile