Senior Cloud Engineering Support Specialist (RapidScale)

Company

Cox Communications, Inc.

Engineering / Product Development

Sr Cloud Engineering Support Specialist

Individual ContributorCan work remotely but need to live in the specified city, state, or region

No

Night

Compensation

Hourly base pay rate is $34.71 - $52.02/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

As a Cloud Support Associate (Tier 2) in our Network Operations Center (NOC), you will help ensure the operational success of RapidScale's clients and internal teams by owning projects critical to our business. Responsibilities include troubleshooting incidents, monitoring server health and backups, assisting with client communication, creating formal documentation processes, and tracking internal ticket progress. Cloud Support Specialists at RapidScale spend most of their time working with new technologies, such as AWS and Azure, in a fun collaborative environment.

Responsibilities

• Provide an excellent customer experience by troubleshooting, updating and resolving client problems.
• Utilize our ticketing system to create, monitor, and update tickets
• Troubleshoot in-depth system issues and backup failures in our client's environments
• Perform daily server monitoring of our client's servers
• Perform change requests based on client's need
• Deploy new instances within our client's AWS and Azure environments
• Perform Quality Control for VM and instance builds in our client's VMware, AWS or Azure environments
• Create technical documentation & drive operational process improvement
• Compile server utilization reports to help clients with capacity planning
• Train and develop skills in new technologies relevant to Logicworks’ business
• Perform and troubleshoot routing and networking issues 

Requirements

Minimum:

• Associate-level public cloud certification in AWS, Azure, or Google
• 2-3 years of related technical support experience with familiarity in Linux/Unix and/or Windows Server Administration environments
• Demonstrated experience supporting Public Cloud
• We are a 24/7 company, and this position will be expected as a full-time overnight shift. We are, however, flexible with scheduling and the needs of our employees

Preferred:

• Familiarity with IaC tools and code - i.e. Terraform, Puppet, CloudFormation
• Familiarity with Gitlab and DevOps best practices
• Kubernetes administration in any Public Cloud
• Previous MSP experience
• Experience in Atlassian products, primarily Jira and Confluence
• Strong networking or cybersecurity foundational understanding

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

 

 

Application Deadline: 09/29/2025