Offer summary

Qualifications:

3-5 years of cruise sales experience with a consultative approach., Strong knowledge of Mediterranean, European River Cruises, and Expedition cruising., Excellent client relationship skills, especially with high-touch clientele., Highly organized with attention to detail and ability to multi-task..

Key responsibilities:

Consult, plan, and sell cruise and land travel packages.

Provide expert travel advice and create personalized experiences for clients.

Negotiate, handle objections, and identify additional sales opportunities.

Work closely with high-end customers to exceed their travel expectations.

Job description

Job Description

As a specialized cruise sales consultant, you will be responsible for consulting, planning and selling cruise & land travel and creating high-touch, personalized experiences for our customers.

From the initial conversations, providing expert cruise travel advice, from sourcing availability to quoting and finalizing bookings with our contracted cruise lines, you will work closely with high-end customers to create the ultimate travel package. You will need to craft your approach creatively and you will negotiate, handle objections, and identify additional business opportunities. It’s your goal to ensure all clients return home having had a trip which exceeds their expectations.

Who You Are

A Passionate Traveler & Cruise Expert - An explorer and a globetrotter with extensive travel knowledge in destination, especially with multiple types of cruise travel
A Fabulous Storyteller - You share your destination and cruise expertise passionately and can create a story that ignites excitement through a warm phone presence and professional email communications.
A High Performer - A trusted advisor, an account manager, an entrepreneur. You know how to follow a lead, entice a client, close a sale, and guarantee satisfaction.
A Devoted Team Player - Your team matters to you. You enjoy partnering with and supporting each other during work hours, and the conversations will continue when the computer is off. 
A Curious Learner - You are excited to keep updated with new product development and thrive on continuing to build intimate knowledge of your region

Qualifications

3-5 years of extensive experience with cruise sales using a consultative sales approach
Proven ability to be resourceful and to learn new systems
Strong attention to detail, being highly organized and showing the ability to multi-task will help you succeed in this role
Experience in building FIT packages servicing high-touch clientele would be beneficial
Sound knowledge of Mediterranean, European River Cruises and/or Expedition cruising.
Experience in meeting and exceeding monthly sales targets preferred
Expert in client relationship building specifically with high-touch clients
Ability to resolve problems independently in a timely manner

Cultural Fit

Thrives working in a technology and KPI driven organization.
Able to thrive in an entrepreneurial environment.
Highly functional in a fast paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working.
Ability to build trust and work through conflict both upwards and downward.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

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