Offer summary

Qualifications:

Minimum of 4 years of experience in IT systems engineering., Proficiency with tools like Active Directory, O365, Azure, VMware., Relevant certifications such as CompTIA, Microsoft, or Cisco are advantageous., Excellent communication skills in English, both written and spoken..

Key responsibilities:

Manage and resolve complex infrastructure issues as a Senior System Engineer.

Lead IT projects and system implementations.

Collaborate with clients and internal teams to develop high-level technical solutions.

Administer and maintain systems like VMware, firewalls, and backup solutions.

Sourcefit is an international BPO company dedicated to helping businesses scale and win. Our approach is simple: get great staff, build a process to last. With locations in the Philippines, Dominican Republic, South Africa, Madagascar, and Armenia, we offer scalable, award-winning offshore staffing and fully-managed outsourcing solutions for customer service, IT, trust and safety, healthcare revenue cycle, accounting, back office, construction, digital marketing, and more. Since 2009 we have helped clients ranging from start-ups to Fortune 500 firms to build enduring value through their outsourced teams. Our 2,000+ employees are committed to delivering close, personal service, while also leveraging the latest technologies, such as AI and Machine Learning, and the most cost-efficient processes. We take great pride in our highly-recognized workplace culture, as well as our transparency, client-friendly business terms, and adherence to the most stringent international standards for data security and privacy, including ISO27001, ISO27701, ISO 9001, SOC2, PCI-DSS and more. With Sourcefit, begin risk-free as you leverage global talent. Contact us here or visit sourcefit.com to get started.

Job description

📌 Position: IT System Engineer (Levels 1–3)

Location: Dominican Republic (Remote)
Schedule: Full-time, Monday to Friday (EST hours)
Modality: Work from Home

Role Responsibilities by Level:

🔹 Level 1 – Entry Level IT Support

Provide helpdesk support via phone, chat, or ticketing system
Troubleshoot basic hardware, software, and network issues
Assist with account setups, email support, and printer/network connectivity
Escalate unresolved issues to senior engineers

🔹 Level 2 – Intermediate Technical Support

Manage and resolve escalated technical tickets
Troubleshoot issues with servers, networks, and cloud environments
Configure and maintain user access via Active Directory, O365, etc.
Collaborate with Level 3 engineers on mid-level projects

🔹 Level 3 – Senior System Engineer

Take ownership of complex infrastructure issues
Administer systems such as VMware, firewalls, backup solutions, etc.
Lead implementations and IT projects
Work closely with client stakeholders for high-level tech solutionsWhat We’re Looking For:

Relevant experience in IT (1+ year for Level 1, 2–3 years for Level 2, 4+ years for Level 3)
Excellent English communication skills (written and spoken)
Experience with tools like Active Directory, O365, Azure, VMware, remote monitoring tools
Problem-solving mindset and customer-first attitude
Certifications (CompTIA, Microsoft, Cisco) are a plus

Why Join SourcefitDR?

✔️ 100% Remote
✔️ Work with international clients
✔️ Competitive salary based on experience
✔️ Growth opportunities and certifications
✔️ Supportive, people-first company culture

Required profile