Offer summary

Qualifications:

At least 2 years of experience in sales operations or B2B deal support., Proficiency in using CRM systems and Excel., Excellent communication skills in Portuguese and intermediate English., Ability to independently handle routine operational tasks and work in a fast-paced environment..

Key responsibilities:

Support clients during the post-sales process, including inquiries and operational issues.

Handle routine client cases independently and escalate complex issues.

Collaborate with internal teams and external clients to ensure smooth operations.

Use CRM and task management platforms to monitor and update tasks and statuses.

Job description

JoomPro is an international B2B platform and part of the Joom ecosystem. We are building a new standard in wholesale purchasing: a reliable, transparent, and convenient channel for ordering directly from manufacturers in Asia.

As we actively expand in Brazil, we are looking for a Sales Support Specialist to help build and maintain an efficient post-sales support system for our clients.

Responsibilities

Support clients throughout the post-sales stage: handling inquiries, tracking the fulfillment of deal terms, and assisting with operational issues.
Independently handle routine and standard client cases; escalate more complex issues to a manager when needed.
Collaborate with both internal teams (logistics, finance, legal, support) and external clients.
Work with CRM systems and task management platforms: set and monitor tasks, track progress, and keep statuses updated.
Double-check calculations and commercial terms.
Ensure accuracy in documentation and post-sale operations such as delivery and payment tracking.
Negotiate order retention with clients to prevent cancellations.

Requirements

At least 2 years of experience in sales operations or B2B deal support
Possesses excellent communication skills
Is capable of independently resolving routine operational tasks, structuring their work, and involving other team members when needed.
Proficient in using CRM systems and Excel.
Detail-oriented, structured in thinking, and comfortable working with high volumes of operational data at a fast-paced environment.
Fluent in Portuguese and speaks English at an Intermediate level or higher

We offer

Competitive compensation: fixed monthly fee paid via service contract (PJ)
Remote-first flexibility: work from anywhere in Brazil, with flexible hours and clearly defined responsibilities
International collaboration: work closely with teams across Brazil, Portugal, China, and Europe
Growth opportunities: potential for long-term collaboration and transition to full-time employment (CLT), based on mutual fit and business needs

Required profile