Offer summary

Qualifications:

Strong communication skills, both written and verbal., Ability to manage multiple tasks efficiently in a fast-paced environment., Proactive problem-solving skills and a customer-first mindset., Experience with Zendesk is preferred but not required..

Key responsibilities:

Manage Zendesk ticket queue and respond to inquiries promptly.

Assist customers via email, chat, and phone with complex and simple issues.

Stay updated on product features, enhancements, and troubleshooting procedures.

Collaborate with the team to ensure consistent and effective customer support.

Sourcefit is focused on providing custom offshore solutions. We help companies large and small to lower costs and increase productivity by providing highly-skilled, highly-motivated staff who can match the performance of onshore staff at a fraction of the cost. At Sourcefit, we understand that successful outsourcing requires more than just great staff. We are committed to working closely with you every step of the way to understand your goals and seamlessly transfer your business culture and successful business processes to an offshore environment. At Sourcefit there is never any obligation until you're comfortable you've found the perfect fit for your business needs. We offer various levels of operational and project management depending on your needs. You supply the vision and we handle the rest: from recruiting and pre–screening of candidates, providing all necessary office support, equipment and infrastructure, as well as end to end HR management.Established by Andy Schachtel, an American entrepreneur with over 20 years of experience in outsourcing both as a client and as a service provider, Sourcefit currently has over 1500 employees and is growing steadily. In light of this rapid growth, Sourcefit remains dedicated to preserving its entrepreneurial start-up spirit, actively nurturing innovation and agility in its operations, with branches in the Philippines, Armenia, the Dominican Republic, and South Africa. Above all, Sourcefit endeavors to make sure that each of our clients feel that they have our undivided attention and provide them with customized solutions that fit their business.Contact us today for a free consultation.Visit sourcefit.com to find out how our services can help you grow your business.For information and updates on outsourcing, offshoring, productivity and cost-effective business solutions, visit Sourcefit's official channels:http://www.sourcefit.comFacebook, Instagram, Twitter, Youtube, Tiktok: @SourcefitPH

Job description

Position Summary:

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional support to customers and internal teams using our CRM tool and measurement reports. You will leverage your communication skills and product knowledge to address inquiries through Zendesk (email, chat, and phone), ensuring a seamless customer experience.

Job Details:

Work from home
Shifting Schedule

Responsibilities:

Zendesk Ticket Management:

Allocate the majority of your time to managing the Zendesk ticket queue.
Respond to customer and internal workforce team inquiries promptly and professionally.

Customer Support:

Address a wide range of customer inquiries, from simple to complex, via email and chat.
Handle designated phone shifts to assist customers directly.
Provide expert-level assistance and resolve customer concerns with a focus on clear communication and product expertise.

Product Knowledge:

Stay updated on product enhancements, new feature rollouts, and troubleshooting procedures to support customers effectively.

Team Collaboration:

Promote effective communication practices within the team to ensure consistent and accurate customer interactions.
Contribute to a supportive team environment that prioritizes customer satisfaction.

Qualifications:

Experience with Zendesk is preferred but not required.
Strong communication skills, both written and verbal.
Ability to manage multiple tasks efficiently in a fast-paced environment.
Proactive problem-solving skills and a customer-first mindset.
Demonstrated ability to learn and stay updated on product features and troubleshooting processes.

Required profile