Offer summary

Qualifications:

At least 2 years of experience in short-term rental operations or hospitality., Proficient in managing listings on Airbnb, Booking.com, and Guesty., Excellent communication and customer service skills., Highly organized, tech-savvy, and able to work independently..

Key responsibilities:

Oversee daily operations of short-term rental properties.

Optimize and manage listings across multiple platforms.

Coordinate with cleaning, maintenance, and support teams.

Ensure a high-quality guest experience from booking to checkout.

Job description

Job Title: GUEST MANAGER

Overview:
We are seeking a highly driven and detail-oriented Guest Manager to oversee the day-to-day operations of our client’s short-term rental properties. This role requires a strong background in hospitality and experience managing listings and reservations across platforms such as Airbnb, Booking.com, Guesty, and similar systems.

The ideal candidate is someone who understands both the operational and customer service sides of short-term rentals and can optimize property listings while ensuring smooth coordination of bookings, maintenance, and guest communication.

Key Responsibilities:

Manage the end-to-end operations of all short-term rental properties
Oversee and optimize listings on Airbnb, Booking.com, Guesty, and other platforms
Ensure accuracy of property details, pricing, photos, and availability across all channels
Coordinate with cleaning, maintenance, and support teams to ensure all properties are consistently guest-ready
Handle guest inquiries, complaints, and concerns promptly and professionally
Monitor performance metrics and recommend strategies to boost occupancy and revenue
Ensure an excellent guest experience from booking through checkout
Develop and implement standard operating procedures to improve efficiency
Stay updated on industry trends and changes in booking platform policies

Qualifications:

Minimum of 2 years of experience in short-term rental operations, property management, or the hospitality industry
Proven experience in managing end-to-end operations of short-term rental properties
Strong working knowledge of Airbnb, Booking.com, Guesty, and other booking tools
Excellent communication and customer service skills
Highly organized with exceptional attention to detail and time management
Tech-savvy and quick to adapt to new systems or tools
Self-motivated, dependable, and able to work independently
Must have a reliable laptop/desktop in good working condition
Stable internet connection (minimum 50 Mbps) with backup internet and power source
Must be able to work during UK time

Required profile