Key Facts

Remote From:

Full time

English

Hard Skills

Application Programming Interface (API) gRPC Kubernetes Live Streaming Cloud Computing Database Schema WebSocket Technical Management

Other Skills

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Collaboration
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Problem Solving

Cresta

About Cresta

Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Intuit, Cox Communications, Dropbox, and Blue Nile.

Company type: Scaleup

Founded: 2018

Company size: 51 - 200

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Job description

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

Cresta is excited to expand our operations to Romania and build a tech hub in the region. These early joiners will play a key role in establishing our engineering team in Romania, helping to shape the future of the site. We are a remote-first environment, offering opportunities to work with a global team across Europe, the US, and Canada. Over time, we aim to create a co-working space in Romania, moving towards a hybrid environment.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About your role:

As a Senior Software Engineer, you will:

Play a substantial role in the Cresta engineering team, focusing on building and continuously improving the Cresta platform to support new product requirements.
Collaborate with Cresta's product and engineering teams to develop high-quality, well-designed, reusable, and well-tested system components.
Stay closely aligned with customers and their requirements, analyzing technical trade-offs and owning customer-facing deliverables.
Optimize platform design and implementation for lower latency, higher throughput, better reliability, and cost reduction.
Demonstrate engineering best practices and uphold your team to the same high standards.
Grow into technical ownership of significant parts of Cresta's product and platform.
Contribute to building a best-in-class product and company.

Qualifications:

Bachelor's degree in Computer Science or a related field.
5+ years of experience in relevant domains.
Proficiency in designing and maintaining clear and robust APIs based on strong understanding of various protocols including gRPC, REST, WebSocket, etc.
Experience handling real-time streaming data (audio or video) with high throughput and low latency.
Familiarity with high-performance database schema design and query optimization.
Experience with containerized application deployment using Kubernetes.
Hands-on experience with one of the major cloud providers (AWS, GCP, or Azure).

Conclusion:

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, as well as applicable local pay requirements. We are actively hiring for this role in Romania, the US, and Canada. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai