Offer summary

Qualifications:

At least 5 years of UX research experience, including both qualitative and quantitative methods., Strong skills in data synthesis with the ability to produce focused, actionable insights., Excellent communication and presentation skills for stakeholder engagement., Experience with tools like Userlytics, UserTesting, Dovetail, Google Analytics, and SurveyMonkey..

Key responsibilities:

Conduct moderated and unmoderated studies to validate web and mobile solutions.

Perform surveys, user interviews, and consumer research to understand user needs and identify new opportunities.

Analyze and synthesize user data, presenting findings clearly to stakeholders.

Translate research insights into actionable product and design recommendations.

Job description

The Points Guy is the leading expert in award travel with a passion for unlocking trips of a lifetime using points and miles. Through our website, app and social channels, our team of experts provide our users actionable insights and tools that maximize their credit cards, loyalty programs and travel experiences.

We're looking for a freelance UX researcher who’s equally fluent in qual and quant methods to help us improve how users engage with our app, website, and tools — all designed to help people choose the right credit cards and get more out of their loyalty programs.

What you’ll do

Moderated + unmoderated studies to validate solutions for web and mobile projects on our roadmap, translating insights into actionable product and design recommendations
Surveys, user interviews and consumer research to understand user needs and behavior, identifying new opportunities for our business
Analyze + synthesize user data, presenting findings in a clear, compelling way to stakeholders at all levels of the company

What we’re looking for:

5+ years of UX research experience (qual + quant)
Highly-skilled data synthesis skills with ability to keep findings focused and actionable
Excellent communication and presentation skills
Experience with Userlytics, UserTesting, Dovetail, GA, SurveyMonkey, etc.
Self-starter who’s comfortable working independently and remotely
Portfolio with case studies (quant and qual) that includes performance impact

Bonus points if you:

Have experience in fintech, travel, or loyalty/rewards
Know your way around credit card rewards or loyalty programs

#TPG

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