Offer summary

Qualifications:

Minimum 2.5 years of experience in customer support or call centers., Familiarity with CSM systems and ticketing tools., Strong problem-solving and communication skills., Experience with CRM platforms like Salesforce or Zendesk is preferred..

Key responsibilities:

Handle and prioritize inbound customer calls and inquiries.

Validate and clarify customer issues for efficient resolution.

Manage escalations and direct customers to appropriate resources.

Maintain accurate records in the CSM system and collaborate with internal teams.

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Min 2.5 proven experience in a customer support or call center role. Familiarity with CSM systems and ticketing tools. Strong problem-solving skills and ability to triage customer inquiries effectively. Excellent verbal and written communication skills. Experience in aged healthcare or a related field is preferred. Experience with CRM tools like Salesforce, Zendesk, or similar platforms.

Core responsibilities:

Call Triage & Support: Handle and prioritize inbound customer calls, assess concerns, and determine the appropriate next steps. Concern Validation: Accurately clarify and validate customer issues to ensure efficient resolution. Escalation Management: Direct customers to the appropriate associate resource or department for further assistance. CSM System Maintenance: Update and maintain records in the Customer Support Management (CSM) system, ensuring accuracy and timely documentation. Customer Interaction: Provide courteous and empathetic support to customers, maintaining a high level of professionalism. Process Adherence: Follow established protocols and workflows for issue resolution and escalation. Collaboration: Work closely with internal teams to ensure customer concerns are addressed effectively.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!

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