Offer summary

Qualifications:

Proficiency in Dutch and English, both verbal and written., High-school or University degree., Excellent computer literacy., Previous experience in customer service, preferably telephone-based..

Key responsibilities:

Communicating with customers via phone, email, and online to provide service.

Managing multiple tasks and resolving customer queries promptly.

Suggesting process improvements to enhance sales and customer satisfaction.

Updating systems and collaborating with marketing and retail teams.

Job description

E-Commerce Advisor with Dutch - Remote work in Bulgaria

You need:

Be proficient (verbal & written) in Dutch and English
Be able to represent our clients brands and deliver outstanding customer service with clarity, passion and enthusiasm
Be flexible to meet the changing needs and varying deadlines of our business
Be able to work to customer service measures, metrics and KPIs within a service targeted environment.
Hold a High-school or University degree
Possess excellent computer literacy
Have previous experience in a customer service environment, preferably telephone based.

Main responsibilities:

Communicating with customers by telephone, email and online to provide outstanding service
Discussing new products and managing multiple tasks to promptly resolve customer queries
Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience
Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.

Offer:

Working hours: 10:00 am-7:00 pm; 11:00 am- 8:00 pm Monday to Sunday (Rotating Shifts)
Permanent work from home
Medical and dentist insurance
Salary: 3500 BGN gross month
Relocation support if needed

Required profile