Implementation Specialist

mdf commerce Inc. is an international team of approximately 650 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of its B2B and B2G customers.
  
This position will join our team supporting the EcoInteractive business line, part of the GovTech division of SOVRA brand products, serving government customers.

About EcoInteractive

EcoInteractive is the leading enterprise software provider to government transportation and environmental agencies. With 3,000+ users and $3B+ tracked within our software, government agents use EcoInteractive’s SaaS cloud-based solution daily to complete mission-critical workflows and data analytics. 

Customers love us because we have deep domain expertise, our product meets/exceeds planning needs, we’re continually investing in product development, have responsive support services, save our clients significant staff time, and streamline their operations. We have a track record of nearly 100% customer retention, and our company is growing quickly with strong demand for our cloud-hosted solutions.

We are a nimble and entrepreneurial team of multi-talented individuals who care deeply about our commitments to customers and each other. We value collaboration, humility, accountability, efficiency, and a relentless drive for excellence.

EcoInteractive is part of MDF Commerce’s SOVRA brand, the market leader in public sector procurement.

About the Job

As an Implementation Specialist, you will be responsible for standardizing and transforming client data into a templated format, engaging/consulting with clients on regular calls, and working cross-functionally to create and prioritize the configuration and setup of client systems.
 
 This is an associate-level position where you’ll make an immediate, tangible impact every day. You will be part of a result-driven, detail-oriented, and organized team and will be responsible for building relationships and working with cross-functional teams to solve complex problems.

 What will your primary responsibilities look like?

• Standardize and transform client data into a templated format. 
• Set simple to complex configurations during implementation and have a strong understanding of configurable options.
• Solve problems with customers and/or internal teams to find solutions to meet client needs/workflows.
• Become a product and domain expert—from workflow and feature functionalities to main customer use cases.
• Lead customer-facing calls and follow up on post-call items, including developing product specs, mock-ups, next steps, and training materials.
• Execute the entire onboarding journey for clients from beginning to end and deliver an onboarding experience that meets customer success metrics.
• Meeting implementation timelines and scope.
• Interface with the internal technical team to scope requests, implement new feature requests, and set up integrations.
• Participate in process improvement projects to improve efficiency.
• Provide necessary information to senior management, perform weekly dashboard updates and report issues and problems.
• May be required to perform other related tasks.

What elements of your professional background will be necessary and helpful in this role?

• Experience with data manipulation, standardization methods, and tools. We utilize Trifacta and Excel/Power Query.
• 2 years of experience working with data transformation, software configuration/implementation, and integration.
• Being customer-centric—enjoy solving real-world problems, advising clients, and going the extra mile to deliver excellent outcomes.
• Excellent time-management and organization skills with attention to detail, ability to meet deadlines, and initiate appropriate follow-ups.
• Experience working on multiple implementations at the same time. 
• Effective collaborator with cross-functional teams—especially product, customer success, and engineering.
• Advanced in Word, PowerPoint, Excel, and G-Suite Docs. Experience with Trifacta is an asset. 
• Bachelor’s degree or equivalent practical experience.
• Required: Authorized to work in the US – unfortunately, we are not able to sponsor work visas or transfers at this time.
• Required: Must be physically located in one of the following states: AL, AZ, AR, CO, DE, FL, GA, KS, MD, MA, MI, MT, NV, NJ, OR, PA, SC, TN, TX, UT, CA, NY

Personal Characteristics

• Driven. You’re hungry to learn, gain new experiences, and succeed
• Empathetic. You understand people and their needs and have a strong desire to help others
• Adaptable. You’re self-sufficient, self-aware, and resourceful
• Problem Solver. You can think critically and solve customers’ problems
• Communicator. You’re an excellent communicator, both written and oral
• Ownership mentality. You take responsibility and love accountability
• Entrepreneurial. You thrive in a nimble, lean, unstructured, fast-paced startup environment where the best idea wins
• Can Prioritize. You understand what's essential, and can focus on what's important
• Team Player. You work collaboratively and energetically across all functions
• Self-Motivated. You stay focused even with broad requirements and minimal supervision.

 Our offer:

• Work equipment is provided while working from home.
• Broad-based Employee Ownership Program
• Competitive benefits, 401K with employer match, and compensation programs.
• Flexible paid vacation, personal, and sick days off.
• Closed office during the holidays—Paid vacations between Christmas and New Year’s Day.

Thank you for your interest in mdf commerce. However, only selected candidates will be contacted.

At mdf commerce, we are committed to fostering an inclusive and equitable workplace. We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other characteristic protected by applicable laws. We provide a work environment free from discrimination and harassment. In addition, we are committed to ensuring pay equity across our organization and regularly review our compensation practices

mdf commerce, through its wholly owned subsidiary International Data Base Corp., doing business as BidNet, participates in E-Verify. If selected for employment, you will be required to provide your Form I-9 information to confirm that you are authorized to work in the United States.

mdf commerce, a través de su subsidiaria de propiedad total International Data Base Corp., que opera bajo el nombre comercial BidNet), participa en E-Verify. Si es seleccionado para empleo, se le solicitará proporcionar la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los Estados Unidos.