Accounts Receivable Specialist

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.

We invite you to explore the position below and to submit your application to join our team!

The Accounts Receivable Specialist ensures the firm receives all necessary and timely payments from clients.  The Accounts Receivable Specialist will cultivate and maintain a trusting relationship with clients while guaranteeing timely payments on accounts. The Accounts Receivable Specialist will identify overdue payments, report collection activity, address client queries, and develop repayment plans.

Essential Duties and Responsibilities: 

• Perform specialized administrative tasks, demonstrating strong technical proficiency and a comprehensive understanding of firm procedures, which is essential to streamline operations and enhance departmental efficiency.

• Develop and maintain a deep understanding of department objectives and activities to anticipate and proactively address the needs of the team, ensuring alignment with strategic goals and smooth workflow.

• Serve as the liaison between clients and firm team members, facilitating effective communication, fostering strong relationships and ensuring client satisfaction.

• Provide both internal and external clients with timely information regarding payment status, working diligently to resolve issues and ensure invoices are paid promptly.

• Compare client responses with company records and take necessary actions to reconcile any discrepancies, maintaining accurate financial records and reducing errors.

• Maintain regular communication with existing accounts, ensuring ongoing engagement and address any concerns, thereby enhancing client retention and satisfaction.

• Keep managers informed of collection activities and accounts requiring escalation, enabling timely intervention and strategic decision-making.

• Research and resolve unapplied credits, ensuring accurate account balances and reducing financial discrepancies.

• Participate in the monthly collection target setting process, strategizing effectively to ensure targets are met and financial objectives are achieved.

• Create high-quality documents and reports to aid in timely payment processing and provide valuable insights for financial planning and analysis.

• Record financial information and provide summaries, when necessary, to support accurate financial reporting and strategic decision-making.

Knowledge, Skills and Abilities:

• Ability to clearly communicate in both written and oral form with professionals in the firm and with clients regarding billing issues.

• Outstanding customer/client service and interpersonal skills.

• Ability to represent the department in a professional and positive manner.

• Deadline-driven with excellent time management skills.

• Proficient in the use of Microsoft Word and Excel.

• Ability to work under pressure and balance multiple competing priorities.

• Ability to self-manage and work independently in a remote, hybrid, or in-office setting.

Education and/or Experience: 

• Bachelor’s degree preferred

• Minimum of one (1) year of Accounts Receivable experience in a law firm or professional services firm preferred

• Experience with electronic billing preferred

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19. 

This position description is intended to describe the general content of and requirements for the performance of the job.  The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at privacy@troutman.com. 

Equal Employment Opportunity
Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.

Compensation is dependent on several factors, such as position, location, education, training, and/or experience.