Implementation Specialist

Implementation Specialist Job Description:

Traliant is an award-winning online training company that has been ranked on Technology Fast 500 as well as named on Inc. 5000's America's Fastest Growing Private Companies.  Chosen by over 8,000 organizations across industries and geographies, our solutions guide behavior to  create a positive work culture and align teams to unleash progress. This position requires the exercise of discretion and independent judgment, including, strong troubleshooting  and organizational skills, excellent communication skills, and a high level of professionalism when working with customers. 

Key Responsibilities: 

• Independently manage client accounts and ensure successful implementation 
• Coordinate with new and existing customers to ensure that each customer moves through the onboarding/implementation process efficiently. 
• Manage communications with clients during the implementation process to support product acceptance and satisfaction. 
• Consult with customers to manage and address implementation/onboarding concerns independently. 
• Focus on providing an exceptional customer experience and increasing time-to-value for our customers. 
• Proactively identify and troubleshoot problems and concerns during the implementation process, working cross-functionally with product, engineering and sales teams.  
• Determine the best implementation methodology within established processes for each client to ensure a positive client experience. 
• Work with a high volume of customers and implementation requests. 

Required Skills and Experience:

• Excellent verbal and written communication skills, with the ability to convey complex information clearly. 
• Demonstrated ability to make independent decisions, troubleshoot issues, and resolve problems effectively. 
• Strong organizational skills with proven project management experience. 
• Prior experience with Salesforce is a plus. 
• Technologically proficient with intermediate or higher skills in Microsoft Office (Word, Excel, and  Outlook); ability to quickly adapt to new software and tools. 
• Previous experience and demonstrated success in a similar role that required client interaction. 
• Bachelor's degree or equivalent experience.

Benefits

• Medical, dental and vision insurance 
• 401K 
• Generous PTO, paid sick and safe time, and paid holidays. 
• Employer paid life, short-term and long-term disability insurance
•  Paid Parental Leave
• Discounts on entertainment Wellness program 
• Pet insurance 
• EAP for you and your household 

The pay range for this position is $56,000 - $60,000 annually. In addition, the position is eligible for an annual bonus.

The application deadline for this position is 28 days after the date of this posting, July 14, 2025.

We offer coverage for medical, dental, vision, life insurance, disability insurance, paid parental leave, 401(k) plan, and employee assistance plan.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Qualified individuals who bring diverse perspectives to the workplace are especially encouraged to apply. We are committed to a work environment that supports, inspires, and respects all individuals regardless of age, ethnic or national origin, political affiliation, religion, sex, sexual orientation, gender identity, disability, marital status, citizenship, or any other protected characteristic.