Senior Operations Excellence Lead

The Opportunity

Our Operational Excellence team is lean and growing. As a Senior Operations Excellence Lead you will coordinate processes and implement changes. You will lead high-visibility and high-value projects. You will work remote and travel up to 50% of the time. You will report to the Sr. Manager, Process Engineer and Operational Excellence.

Who We Are

QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.

Your Impact

• Focus on opportunities for process improvement, waste removal, and cost reduction across the QVC and HSN Network.
• Partner with leadership and engineering to set the short-term and long term strategic vision for fulfillment centers and process path excellence.
• Strategic planning, facilitating, and implementing continuous improvement events.
• Teaching, leading and coaching teams on Lean Six Sigma tools and methodology.
• Analyze alternatives, refine goals, plan a course of action to achieve the goals, integrate people and other resources to manage tasks, monitor progress to identify variances from plan or expected outcomes so that corrective actions can take place.
• Ensure that SOP's are developed, published and shared.

What You Bring

• 8+ years retail fulfillment experience, with operational process orientation, and understanding of warehouse management.
• 8+ years experience in Industrial Engineering, Process Improvement, or similar Engineering experience in a fulfillment or eCommerce operations environment.
• Bachelor's degree with Industrial Engineering or Supply Chain Management, or equivalent experience.
• Work Measurement training preferred (MTM, MOST)
• Lean or Six Sigma training.
• Green Belt or Black Belt preferred.

#LI-KW1

#LI-Remote

This is a remote position.

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers! 

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance. 

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