CLAIM ADVISOR AUTO TOTAL LOSS

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Accountabilities

• Investigate and research the value of vehicles through various methods
• Review and analyze documents from internal and external sources in relation to the evaluation process for vehicles and our insured’s
• Adhere to and maintain departmental standards and/or KPI’s
• Provide a superior customer service experience for policyholders and prompt and equitable settlement of claims
• Other tasks as required

Qualifications

• Minimum 1-2 years experience in an auto insurance related position
• Enrolled in, or willing to enroll in CIP designation
• Understanding of auto terminology, car market and auto estimates
• Excellent organizational and negotiating skills
• Total loss experience is considered an asset
• ICAR courses are considered an asset

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