Offer summary

Qualifications:

In-depth knowledge and experience in speech tuning within voice recognition applications., Understanding of data analysis and recording review to improve speech recognition accuracy., Background as an audio engineer or specialist capable of recommending tuning adjustments., Familiarity with Microsoft Speech Studio, Microsoft TTS/STT solutions, and AudioCodes portal..

Key responsibilities:

Review calls, reports, and data to identify areas needing tuning in natural language processing.

Implement changes to the tuning engine based on analysis of grammar and transcription issues.

Research unrecognized speech or false positives to optimize speech recognition performance.

Collaborate with vendors to recommend and implement tuning adjustments.

Job description

Greetings!

Our client is the world's largest credit union with over 10 million members, over $149 billion in assets, and over 23,000 employees.

Our client Navy Federal Credit Union is seeking an Digital (Voice Speech Tuning Audio Specialist/Engineer)-15166-Remote. You seem to have a rock-solid profile and your overall background seems to be a great match for the position.

Please review the below information for clarity on the position description.

Description:

Skills: Ability to listen to calls, review reports, and analyze data to identify areas in Natural Language Processing (conversational banking) that need to be tuned and update the tuning engine. Individual should have the knowledge and be able to implement changes to the tuning engine after identifying in grammar and out of grammar sets or understanding why the recordings were not transcribed correctly. Would prefer the individual have skills for understanding how AudioCodes and Microsoft TTS/STT communicate with each other and the tools associated with researching unrecognized speech or false positives to then make proper adjustments to the tuning engine.

Top 4 skills.

Top 3-4 must haves are

1) must have in depth knowledge and work experience of how to complete speech tuning in a voice recognition application.

2) must have understanding of what to look for in data analysis and recordings to determine best approach for improved recognition

3) must be an audio engineer or specialist to be able to make the recommendations to vendor on what needs to be tuned

4) Needs to understand how to create custom speech and have working knowledge of Microsoft Speech Studio, Microsoft STT/TTS solutions, and preferably knowledge of AudioCodes portal or tuning process.

I would love to connect and explore this opportunity. Please call/email me at your earliest convenience or suggest a time when we can powwow.

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