Servicing Loan Transfer Specialist

Description

Member First Mortgage is seeking a Servicing Loan Transfer Specialist for our growing New Loan Servicing department!  If you thrive in a fast-paced environment, are motivated by building relationships through exceptional customer service, and get excited at the thought of learning something new each day, then this may be the opportunity you have been waiting for and an excellent chance to join our award-winning team recognized as a Best and Brightest company to work for in the nation! In this position you would be responsible for auditing all newly boarded loans, and importing and auditing sub-serviced loans.

Founded on the credit union philosophy of 'People Helping People', we have become the trusted full-service mortgage provider to over 200 credit unions across the U.S.  This philosophy, along with our core values of honesty and integrity, make careers with Member First Mortgage dynamic and rewarding through our friendly and family-oriented culture that is dedicated to the growth and success of our employees. 

Benefits We Offer:

• Generous and competitive healthcare packages
• Employer paid short-term and long-term disability
• Employer paid Life Insurance
• 100% Employer paid Vision
• 401K Plan with match
• 20 days PTO - no waiting periods!
• Fun and collaborative team environment

Qualifications

Responsibilities:

• Conducts post-boarding audits of newly boarded loans. Post-boarding audits include verifying the presence and accuracy of the loan-level data imported to the servicing system prior to the effective date servicing activities are to begin.
• Collaborates with the New Loan Specialists and assists in auditing the onboarding of new and sub-serviced loans. Responsible for boarding new sub-servicing loans received from owner or affiliate credit unions by converting loan file information into importable data files. Also serves as a secondary backup for the Service Release Department.
• Sets up Escrow tax buckets for new loan setup.
• Answers incoming phone calls and responds to member emails and voicemails; responding to new member questions, as needed.
• Collects loan file documentation and other information required for monthly FHA servicing audits.

Experience: One year to three years of similar or related experience.

Education: A high school education or GED.

Qualifications:

• Strong relationship-building and member service skills
• Ability to listen and communicate clearly and effectively, both verbally and in writing
• Ability to work independently
• Strong attention to detail
• Solid time management skills with the ability to organize, prioritize, and perform multiple tasks simultaneously.

Physical Requirements: While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee must occasionally lift and/or move up to 10 pounds. The employee is frequently required to spend extended hours in front of a computer screen, to use hand to finger, to speak in and listen carefully on the telephone. 

Work Environment: While performing the duties of this job, the employee regularly works in a remote office setting. 

If you are looking for a company that is dedicated to your success and is ethically motivated to provide exceptional member service, we encourage you to apply!