Offer summary

Qualifications:

Experience in the water industry and water supply networks., Previous customer-facing role with technical expertise., Knowledge of managing customer interactions and raising work orders., Preferably experience as a Network Service Inspector..

Key responsibilities:

Handle customer calls using video, imagery, and AI tools to diagnose issues.

Coordinate third-party repairs and manage work orders.

Analyze customer problems and determine appropriate solutions.

Provide exceptional customer support and contribute to high-quality service delivery.

Job description

Closing Date

2025-07-25

Job Title: Virtual  Inspector
Location: Office Based - Durrington (Worthing)
Contract Type: Permanent
Hours: Full-time, 38 hours, Monday - Friday

Salary: up to £30,222 depending on experience

Are you passionate about making a difference, solving complex problems, and delivering exceptional service to our customers?

Then why not leverage your technical expertise in water networks and become a key member of our innovative Virtual Triage team?

About You

We are seeking 2 professionals who possess a wealth of knowledge in the water industry and water supply networks, gained from a previous customer-facing role. 

By leveraging the power of video, imagery, and AI, you will expertly handle customer calls to analyse their issue and swiftly determine the best next course of action, enabling us to achieve speedy resolutions.

Coordinating third-party involvement for repairs will be a seamless process for you, as you demonstrate your adeptness in managing customer interactions and raising work orders using our contact centre systems. 

Your technical experience, preferably in a Network Service Inspector role, positions you for success, and we will continue to invest in your growth through further training opportunities.

Have other skills that you think would suit the role that we haven’t listed? Why not go ahead an apply! We recognise the value that having different perspectives and experiences can bring.

Join our team and be part of a company that is dedicated to delivering high-quality water and exceptional customer support tailored to their specific needs.

What's in it for You

We offer an extensive package of benefits such as Perkbox discounts, a salary sacrifice car scheme, cycle to work scheme, two paid community volunteering days per year, enhanced maternity/paternity leave, death in service (4x annual salary), employer pension contributions of up to 11% and much more!

Do you believe everyone should be accepted for who they are? We do too. That’s why we’re building an inclusive culture and are proud to offer equal opportunities regardless of age, cultural background, disability, gender, marital status, nationality, political belief, race, religion or sexual orientation. We believe the unique perspectives and experiences each of us brings make us stronger.

Apply now to avoid disappointment – We appreciate that your CV might not be up to date. No problem, just upload what you have and add manually any new experience you gained since.

Required profile