Customer Service Coordinator

WHO WE ARE

 At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.
 
We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit www.knapp.com..

WHAT YOU GET TO DO

As a Customer Service Coordinator, you will play a key role in keeping the Customer Service team running smoothly. This position blends administrative, organizational, communication, and light financial tasks to support both the broader team and upper management. You will handle confidential and time-sensitive materials, assist in completing administrative work for managers, take detailed notes in meetings, and occasionally support team needs that may involve travel. Due to the nature of this role and the business leaders the role supports, this position is on-site, full-time with some flexibility allowed.

This role calls for strong multi-tasking abilities, excellent communication skills, and a proactive, solutions-focused mindset. You will use sound judgment, creativity, and organizational strength to meet goals and, at times, guide or support the work of others. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Essential Functions and Responsibilities: 

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Generate, prepare, and maintain regular reports for the team
• Create and update customer files and active client lists 
• Support and follow up ACM
• Maintain accurate resource files
• Take clear, organized notes during meetings for follow-up and tracking, define action items
• Provide administrative support to upper managers, helping complete key tasks and projects
• Assist in scheduling and calendar management of CS VP
• Initiate and manage purchase orders in SAP (as applicable)
• Set reminders and follow-up with managers regarding reconciliation of expense and time reports (SAP, Concur) 
• Follow-up HR with recruiting activities and coordinate CS onboarding tasks for new hires
• Organize and schedule team trainings, meetings, and appointments
• Handle sensitive and confidential information with discretion
• Improve and coordinate office procedures and systems for better efficiency
• Respond professionally to emails, phone calls, and in-person inquiries
• Travel on rare occasions as needed to support business or team needs
• Contribute to team success by completing related tasks as needed
• Perform all other duties as assigned 

WHAT YOU HAVE

• Bachelor’s degree in Business Administration or related field preferred or equivalent combination of education, experience and training.
• 2+ years direct experience in a customer service or administrative support role
• Familiarity with office management systems and best practices
• Excellent time management skills and ability to handle multiple priorities
• Strong attention to detail and problem-solving abilities
• Clear and professional written and verbal communication
• Advanced organizational and planning abilities, especially for management scheduling 
• Proficiency in Microsoft Office Suite
• SAP experience is a plus but not required 
• Ability to work independently and as part of a team
• Willingness to travel occasionally if needed (rarely)
• Eagerness to learn and develop new skills

Working Conditions and Environment:

• Travel required up to 15%
• Authorization to work in the U.S.
• Passport or ability to obtain passport
• Professional office etiquette is required at all times
• Physical requirements may include: sitting for long periods of time, standing, walking, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 30 pounds.

WHAT YOU WILL GET

• 2 remote days per week
• Half day Fridays
• A beautiful new, state-of-the-art, office complex in Kennesaw, GA
• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized Daycare
• Tuition Reimbursement
• Pet Insurance
• Subsidized food delivery
• Monthly celebrations
• Quarterly employee events
• Corporate Social Responsibility including recycling, sustainability and volunteering

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. 

Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required.  All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”