Tower is offering a $1000 Signing/Retaining bonus as of 1/20/2023.
Note: All full-time positions include the option of $0 out-of-pocket premium cost for Employee Only PPO AND exceptionally low premiums for all other PPO coverage levels.
HOURS FOR POSITION: Varying hours between Monday-Friday 8:00am and 6:00pm and rotational Saturdays 9:00am-2:00pm
Hiring Range - $95,397 - $119,246
SUMMARY OF POSITION:
The Manager, Member Service Center is responsible for supervising and coordinating the daily operations of the full service Member Service Center to effectively service members who conduct loan, savings, transactional, account maintenance and financial services by telephone, mail, fax and electronic services via alternative delivery systems. This position ensures these services are in compliance with State and Federal regulations and Tower Federal Credit Union (TFCU) policies, procedures and audit guidelines. This position acts as Manager, MSC Operations in incumbentβs absence and must be aware of all department security and emergency procedures and be able to administer the credit unionβs Automated Call Distribution (ACD), CMS call reporting , Witness call recording and telephone audix message systems.
PRINCIPAL ACCOUNTABILITIES AND FUNCTIONS:
This position description is not necessarily all inclusive in terms of work detail.
Vosyn
Unit
Humana
AUTO1 Group
Entrata