Senior Implementation Consultant
Offer summary
Qualifications:
Minimum of 5 years of experience in implementation management or similar roles in large enterprises., Extensive Salesforce administration and configuration expertise, with Salesforce Administration certification preferred., Proven track record of managing multiple complex projects with diverse stakeholders., Strong communication skills and ability to build relationships with clients..Key responsibilities:
- Lead large-scale enterprise customer implementations of the Revenue.io platform into Salesforce environments.
- Develop and execute strategic, solutions-oriented project plans in collaboration with sales teams.
- Manage customer communications and ensure implementation success aligned with KPIs and value realization.
- Troubleshoot technical issues and coordinate with support channels to resolve complex configuration and data problems.
Job description
Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables customers like HPE, Nutanix, and Fidelity Investments to deliver predictable results and optimize their entire revenue operation.
Loved by customers, employees and analysts, Revenue.io is the only company included in the most recent Forrester Waves for Conversation Intelligence and Sales Engagement, is a Gartner Cool Vendor, and is named one of the "Best Places to Work" by BuiltinLA and Comparably.
Revenue.io offers talented candidates a chance to work with executive mentors in a rapid growth environment where teammates are passionate about our transformative technology, vibrant culture and collaborative mindset.
Who We’re Looking For
Revenue.io is seeking a Senior Implementation Consultant to join our established Implementation Team. As a Senior Implementation Consultant, you will be responsible for autonomously leading large-scale, strategic Enterprise customer implementations of the Revenue.io platform into Salesforce-centric environments, with strong autonomy and little oversight.
The ideal candidate for the Senior Implementation Consultant role is an experienced professional with a strong background in project management and customer success, and with very strong Salesforce administration and configuration experience who have a passion for creating amazing customer outcomes that move the business needle for their customer(s). They should excel at leading projects from planning through execution, managing multiple implementations simultaneously, and customizing strategies to meet diverse customer needs.
What You’ll Do
Project Planning and Execution
- Manage 5-7 highly strategic, enterprise implementations simultaneously
- Develop strategic, solutions-oriented custom project plans in collaboration with Sales, including actionable, value-centric success criteria, key milestones, deliverables, and timelines
- Drive and manage customer communications related to implementation across the implementation lifecycle
- Develop, curate, and manage issues and risks that can impact the success of the implementation
- Own post-sale implementation success, including alignment to defined KPIs, time-to-value targets, and enablement outcomes
Client Collaboration
- Provide consultative insights on industry best practices related to sales productivity and optimization
- Design custom, solution-based implementation plans that address customer business challenges, using Revenue.io’s proprietary Value Realization Framework (VRF)
- Lead customers through Salesforce technical configuration, demonstrating expertise as an administrator with the ability to translate business needs into scalable, secure, and best-practice Salesforce solution
- Align success criteria to support a “Quick Win” that shows value quickly
- Showcase reports, dashboards, and measurable KPIs for tracking continuous improvements and adoption across the wider business
- Provide best-in-class project management, platform expertise, and knowledge of customer goals and priorities
Cross-Functional Coordination
- Proactively collaborate with the CSM, AE, and wider account team on implementation execution and task delegation
- Communicate key customer feature requests to the Product Team and strategically communicate execution expectations to the customer
- Identify and communicate upsell opportunities to CSM and AE
Issue Resolution
- Self-test and effectively troubleshoot technical issues of any and all complexities during implementation for both Salesforce and the Revenue.io platform, drawing upon deep Salesforce admin expertise to resolve configuration-level and data-related issues
- Escalate customer issues via support channels with appropriate details.
- Use relationship-building strategies to handle challenging customer conversations.
Implementation Improvements
- Be highly contributive to both identifying and executing on continuous improvement activities related to Implementations
Qualifications
- 5+ years of experience in implementation management, solutions, and/or a related role (e.g. professional services) in large, complex enterprises
- Extremely strong and demonstrable Salesforce administrative and configuration experience required, with Salesforce Administration certification strongly preferred.. Must be able to highlight specific projects where they have configured and administered Salesforce at scale, leveraging advanced knowledge of Salesforce setup, security, objects, automation, user management, and reporting.
- Demonstrable experience managing large, complex projects with multiple, cross-organization stakeholders
- Proven ability to manage multiple projects simultaneously while juggling challenging customer relationships
- Experience with designing and leading training/enablement activities
- Strong experience with change management approaches/methodologies a significant plus
- Experience with other in-industry companies (e.g., Salesloft, Gong, Groove) a significant plus
- Excellent communication and relationship-building skills
- Knowledge about telephony and computer telephony integration (CTI) in Salesforce is a bonus
Company Benefits Include
- Paid parental leave
- Flexible time off (US only)
- Competitive salary
- Multiple medical plans to choose from including HSA and FSA
- Work from home flexibility
Anti-Discrimination
We consider applicants without regards to race, color, national origin, sex, age, religion, sexual orientation, gender identity, veteran status, marital status, physical or mental disability, or other protected classes under all local, state, and federal laws and ordinances (AA/EOE/W/M/Vet/Disabled).
What Personal Information We Collect
Professional, employment-related, or schooling information. Current or past job history, performance evaluations, and educational background, including grades and transcripts.
How We Use Your Information
For professional, internal analysis, or employment-related purposes, including job applications. all applicants are subject to our Employment Privacy Notice and Global privacy policy.
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which Revenue.io handles personal data of employees and job applicants: https://www.revenue.io/privacy-notice-employment
Required profile
Experience
Other Skills
- Solutions Focused
- Training And Development
- Relationship Building
- Communication
- Problem Solving
Consultant Related jobs
Kainos
- From: India, Hyderabad (Full Remote)
- Full time
IRIUM
- From: Spain (Full Remote)
- Full time
Bryant Park Consulting
- From: New York (USA) (Full Remote)
- Full time
MariaDB
- From: Dominican Republic (Full Remote)
- Full time
Guidehouse
- From: Virginia (USA) (Full Remote)
- Full time