Commercial Claims Manager

 At Builders Mutual, we believe in the power of a team to get the job done right.    

Our team does their best work each day, creating a one-stop resource for all commercial insurance solutions and construction safety resources, leading to powerful results. Our cultural elements of teamwork, inclusion, expertise, and community aren't just words on a page—it's integral to who we are, how we work, and what sets us apart. We live out our values every day, striving to serve better and achieve more.   

The OPPORTUNITY:

Leverage your Claims experience and join our growing team as a Commercial Claims Manager. The Claims Manager is responsible for the overall management of the assigned claims team. This position is responsible for staffing, employee development and all aspects of performance management for the assigned team.  This position will focus on achieving the established best practices in the areas of service standards, file handling and claim settlements.  The Claims Manager will work to exceed established key performance indicators and bring forth recommendations for improvement. Because the success of our company is rooted in teamwork, the way we care about the people we work with and serve, this hybrid role will work in our Raleigh office a minimum of two days with the flexibility to work from home the remaining three days.  

Your WORK as a Claims Manager will make a difference as you:  

• Through direct leadership recruit, select, train, mentor, develop, and manage quality and performance of staff members such that goals are met or exceeded, and staff engagement and satisfaction are high
• Manage plans and processes in line with established departmental best practices and identify areas for improvement.
• Achieve the specific Key Performance Indicators, striving to find better ways to improve overall service delivery and loss ratio.
• Apply knowledge in all aspects of industry matters, including legal, medical, and pertinent trends.

• Facilitate with direct staff the resolution of moderately complex multi-jurisdictional claims, including timely review of reserve / settlement authority and accuracy, authority for denial of claims, authority for defense counsel assignments and effective vendor management. 
• Manage and monitor the Quality Assurance program, with action plans developed for areas of deficiency.
• Participate with policyholders, agents, brokers, and other stakeholders in multi-jurisdictional claim file reviews as warranted.
• Participate in industry conferences and seminars.
• Provide input to Claims Leadership team and responsible to execute on department strategies.
• Partner with other departments on projects and cross functional planning.

SKILLS to get the JOB done RIGHT:

• Bachelor's degree preferred and 5-7 years of commercial insurance Claims experience; an equivalent combination of education and experience may be substituted. Prior construction related Property and Casualty Claims leadership a plus.

• Proven leadership skills in a Claims operations environment. 
• Exhibit sound judgment in taking initiative and ownership of projects.
• Strong verbal and written communication, organizational, interpersonal- and problem-solving skills.

WHY YOU’LL LOVE TO WORK HERE       

Builders Mutual cares about you, and we offer comprehensive employee benefits built to support your success and wellbeing, including:    

• Market-driven compensation and bonus plan    
• 3 weeks of paid time off (and your birthday too!)    
• 37.5-hour work week; end your Friday at 2:30PM     
• Builders University for employees, dedicated to supporting development and enhancing expertise    
• Earn swag and extra time off through peer recognition Builders Bucks program    

LIFE AT BUILDERS MUTUAL    

• Collaboration | You are part of a team working together to reach a common goal.    
• Empowerment | You will feel trusted, valued and be given the resources to be successful.    
• Flexibility | You will be part of a dynamic work environment designed to allow you to do your best work while also creating the best possible customer experience.    
• Impact | You will positively influence our business, customers, and industry.    
• Sense of pride | You will tell others how much you enjoy working at Builders Mutual.