Job description

Customer Service Representative (18 months fixed term contract)

For our Health&Medical Business Unit we are currently looking for an Customer Service Specialist.

The role is located in Budapest, Hungary; working on a hybrid pattern which will be 3 days in the office and 2 days flexibility to work from home.

What You Will Do:

Liaising with customers/distributors by e-mail and telephone
Collaborating with sales colleagues and all departments related to the order process (finance, warehouse, transportation management, logistics) to ensure customer satisfaction
Receiving and confirming orders from customers
Managing the entire ordering process in SAP/AP1 system - registering and tracking orders, issuing delivery notes/invoices
Providing information to customers on products, delivery conditions
Handling complaints
Supporting and ensure monthly closing

Who You Are:

Experience in customer service
Excellent communication skills
Proactive and solution-oriented attitude
Customer focused mindset
Fluency in Hungarian language is a must
Intermediate level of English and basic knowledge of Excel
Knowledge of SAP AP1 is nice to have

What We Can Offer You:

Fixed term contract for 18 months
Competitive package of benefits
Employee Assistance Program
Possibility to work with premium brands and build/ reinforce their position on the market

Please submit your CV in English.

Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Working at Essity means a chance to improve well-being for people and opportunities to drive positive change for the society and the environment. As an employee at Essity, you will belong to an organization where you feel valued and supported to grow and challenged to generate business results in a collaborative and open atmosphere.

Innovate for Good | Excel Together | Be You with Us

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