Payroll Analyst

Job Summary:

PAYROLL ANALYST

Location: Ontario, Manitoba, or Saskatchewan (Remote)

Division: Ticketmaster – Global HR

Line Manager: Senior Manager, Human Resources

Contract Terms: 12-Month Fixed-Term Contract, Full-time (37.5 hours per week)

THE TEAM

The HR Business Operations Team works closely with the non-Tech Lines of Business (LOB) across TM Global major markets including Canada, USA, UK and Ireland.  Our team drives strategic alignment on HR practices to achieve business objectives while upholding Ticketmaster’s core values across the Fan Support; Support & Operations; Corporate functions; Portfolio Companies as well as the North American Regional Sales teams.

THE JOB

We have an exciting new Payroll Analyst role that focuses on the administration of payroll across our Ticketmaster employees in Canada. Reporting to the Senior Manager, Human Resources, this individual will partner with the central payroll team at Live Nation by operating in a consultant capacity to assist with identifying gaps, implementing process improvements, and ensuring accurate processing of Canadian payroll. In addition, this role will help to drive efficiencies, as well as develop, implement, and update related policies, procedures, standards and guidelines. Furthermore, this role is intended to be the primary lead on the HR Shared Services team that will run point on all aspects related to payroll solutions for Canada and other markets or countries as applicable, long-term.

WHAT YOU WILL BE DOING

• Troubleshoot issues and errors with HR and people managers as needed to ensure timely resolution in partnership with Live Nation Payroll Team.

• Collaborate across different teams to identify, streamline and implement various payroll improvement processes.

• Ensure data integrity, accuracy of information, and reconciliation of data across systems.

• Partner with regional HR to process special pay runs such as bonuses, program reimbursements, milestone awards, incentive/commissions, and so on.

• Management of all hourly timekeeping data, while calculating overtime, statutory holiday pay, retro pay, and provide the data to Live Nation Payroll Team for input and processing.

• Ensure accuracy of employee wages every pay period through reconciliation of approved submission entries and output.

• Assist with proper RRSP deductions related to special payments, where applicable.

• Ensure the consolidation and delivery of data needed by third parties every pay period.

• In partnership with the Live Nation Payroll Team, help to process and validate the accuracy of payroll entries across all Canadian Ticketmaster employees through the review of pay registers.

• Ensure applicable employee payroll deductions are properly calculated and deducted, including payroll tax calculations.

• Validate employees are paid in accordance with all federal and provincial regulations that apply.

• Perform payroll audits on a periodic, quarterly, and annual basis, and inform the Live Nation Payroll Team for corrections where needed.

• Provide global support in other markets where payroll support is needed (e.g., USA), with a focus on delivering solutions, such as time and attendance implementations, or process improvements/systems enhancements

• Provide QA support to any systems changes or upgrades.

• Ability to own and complete complex and sensitive projects as needed.

Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, and team support as needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• 3+ years minimum of experience supporting, administrating, and/or consulting on Canadian payroll.

• Strong knowledge of Canadian payroll practices; and relevant legislation (e.g., income tax; employment standards, etc.) is required.

• Payroll Compliance Professional (PCP) designation, or similar and/or designation in progress.

• Membership with the National Payroll Institute (formerly the Canadian Payroll Association).

• Strong knowledge of absence laws and regulations in Canada.

• Advanced proficiency with Microsoft Office applications including Excel (e.g., with VLOOKUP and pivot table skills).

• Experience working with/in using ADP WorkforceNow.

• Familiarity and understanding in processing USA payroll and other markets outside of Canada.

YOU (BEHAVIOURAL SKILLS)

• Demonstrated ability to be a critical thinker and solutions-oriented when tackling problems.

• Strong interpersonal and customer service skills.

• Expert in handling sensitive and confidential information.

• Resourceful self-starter who can work independently while understanding the importance of teamwork.

• Strong attention to detail, organizational, and problem-solving skills.

• Ability to multi-task and shift direction easily while working in a fast-paced environment with tight deadlines.

• Bilingual in French, written and spoken is considered an asset.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.

LANGUAGE REQUIREMENT

Due to the nature of the role, this position involves interacting with English-speaking clients, colleagues, stakeholders, suppliers, and so forth. Therefore, a high level of proficiency in English, both verbal and written, is required. While a strong command of English is essential for this role, candidates with a working knowledge of French are also encouraged to apply.