Application Support Engineer II - REMOTE

Join the People Helping People

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

The Application Support Engineer II will perform application support activities for all applications in the production environment. Individual will work with a highly technical skilled team of support engineers to ensure application availability and an elevated level of performance. The Application Support Engineer II needs technical ability of current technologies along with continued mastering of new application technologies. The Application Support Engineer II will contribute to the creation of support plans, knowledge documents and oversee support for internal IT projects to ensure delivery of high performance of applications.

• Support applications in production, pilot and UAT and support the day-to-day activities of 365x24x7 Application Support Operations team.

• Support team efforts to provide analysis and support for production issues for both on-premise and cloud-based applications and ensure all Service Level Agreements (SLAs) are met for all incidents.

• Conduct comprehensive code and configuration analysis, providing support for production, pilot, and uat application issues.

• Support production-level updates of all application code changes on all servers; ensure change control requirements are met.

• Use subject matter expertise to develop and/or secure ad-hoc tools and utilities for use by operations staff, identify security issues in application code and design, identify opportunities for process improvements.

• Handles technical support tickets and help the users to solve their problems and identify solutions to implement.

• Responsible for meeting Service Level Agreements (SLA) for all incidents.

• Support applications with various technology background.

• Provide support for multi-tiered applications, encompassing UI frameworks, web services, and middleware components.

• Accountable for ensuring applications achieve the necessary uptime standards.

• Perform the detection and resolution of underlying issues within applications, ensuring effective problem-solving and remediation.

• Engage in the design, implementation, and automation of application monitoring, conduct regular application-level housekeeping activities, and identify and resolve performance bottlenecks in complex applications.

• Support application integration projects and initiatives. Contribute to the resolution of issues impacting the successful daily operation of production applications.

• Critique completed projects to determine variations from established processes and identify opportunities for process improvement.

• Monitor new technological advances in Information Technologies through professional groups, trade publications, and personal networking.

• Perform other duties as assigned.

Qualifications

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

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Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.