Hospitality Enterprise Account Manager

Kipsu is a growth stage Minneapolis-based technology company that has grown to over 120 employees. At Kipsu, we help service professionals Meet the Moment - from partnering with some of the largest hospitality brands in the world to working with clients in the multifamily and healthcare industries. Our best-in-class technology enables organizations around the globe to better serve their customers through streamlined messaging, data-driven performance metrics, sentiment analysis and workflow management. As one of the Twin Cities’ leading tech companies, Kipsu has cultivated a reputation for a strong company culture and is consistently recognized by the Star Tribune as a Top Workplace.

THE OPPORTUNITY

Kipsu is seeking a driven and positive-minded individual who loves solving problems, working side-by-side with our hospitality brand customers, and is comfortable analyzing and presenting data. You will contribute immediately as a key player on the Enterprise Account Management team.

What You'll Do

• Oversee and manage a portfolio of some of Kipsu’s largest hospitality customer accounts
• Build strong, working relationships with key contacts at those hospitality groups/brands
• Conduct Quarterly Business Reviews with hospitality brand stakeholders, ensuring they get the most value out of the Kipsu platform
• Manage large-scale projects across multiple functions, utilizing detailed project plans to ensure consistency and predictability with your customers
• Work closely alongside our Product, Engineering, and Data Analytics teams to deliver cutting-edge custom development, new features, and insightful data to your customers
• Team up with Enterprise Sales and assisting other Customer Success functions in rolling out new customers, deploying pilots, and exploring new product use cases
• Contribute to our company’s product prioritization and pushing for important new features and product development based on feedback and communication with your accounts
• Review and analyze data to provide action-oriented insights to our hospitality brand customers
• Develop high quality customer deliverables including presentations, 1-pager feature overviews, and project overviews
• Work through multiple software platforms such as: Asana, Google Apps, Keynote, Salesforce, Slack, AppCues, and anything else that will help us build great relationships
  
  
  

What We’re Looking For

• A high energy, high achieving, emotionally intelligent professional ready to come in every day and get the work done
• Someone who embraces a “growth mindset” and thrives on constantly learning new things, both at Kipsu and outside of work
• Passionate about working in the tech startup space, whether you’re familiar with tech startups or not
• The kind of person who enjoys going deep on a topic and getting to know an industry
• More interested in building a company that will change the world and joining “a cause” rather than punching a clock
• Interested in a tight-knit team that enjoys working and socializing together
• Performs all job responsibilities in alignment with the core values, mission and purpose of the organization
• Adheres to the highest moral and ethical standards to deliver an environment that promotes respect, innovation, diversity, and creativity
• Excellent written and spoken communication skills
• A great attitude and a love for helping others succeed
• Knowing how to utilize teammates and resources to find the best solution to any problem
• Ability to multi-task and work independently under pressure without constant guidance
• Demonstrated ability to create detailed work plans, deliver complex projects, and meet deadlines
• Consistently under-promise and over-deliver on any promise we make to a customer
• Unyielding resilience, strong work-ethic, and an innate drive for personal success (a willingness to “roll up your sleeves”)
• Creative thinking and the desire to improve processes and resolve inefficiencies
• Excellent problem-solving skills; if you’re the go-to person in your current team for escalated or difficult issues, that’s a good sign
• A demonstrated capacity to be a team player
• Occasional non-standard business hours, such as nights, weekends, or holidays
• A Bachelor’s degree from a four-year university or equivalent work experience
• Previous experience on a Customer Success team or other customer service / guest services / account management team is preferred
• Experience in the service/hospitality industry is a bonus
  
  
  

What Makes Kipsu Different

• We’re a solid, stable company, and we enthusiastically embrace our founding startup spirit– everyone pitching in and working to the same goals.
• Our culture– We have a team of highly motivated colleagues who are all in it together. We all succeed as one, and we all learn from our mistakes holding our interdependence in high regard.
• Our unique philosophy– we bootstrapped this company ourselves and are in it for the long-term. There is a distinct sense of purpose and ownership at Kipsu as we do things on our own terms.
• Remarkable growth– with nearly a decade of advancement, we continue to accelerate. It’s an exciting time to be here.
  
  
  

WHY YOU’LL LOVE IT HERE

• Unity– Everyone here is committed to the same mission. Our core values are not platitudes but our pact. We believe in the best in each other while always reaching to be better.
• Transparency– Our leadership gets into the details. We all gather for weekly space to discover how each team is doing so that we have a full understanding of the business and think like a CEO.
• Trust– Our team members are given the trust and license to excel at their jobs, and are supported along the way to continuously grow.
• Mentorship - We all have more to learn and something to teach. The lessons are beyond technical. We celebrate our busy hive of shared growth.
• Respect– Our success and future as an industry leader depend on actionable commitment to cultivating a diverse and equitable team. Everyone here has a voice that is heard and respected. We seek open and honest conversation on our journey to be active stewards of our shared communities.
• Purpose– Everyone here is closely connected to the result of their work. Every day our team gets to see the impact of what they do enhancing the value of our customers’ work in their own professions. Our goals are explicitly tethered to our mission of building relationships.
  
  
  

We are proud to offer a competitive suite of benefits including: health insurance, dental insurance, vision insurance, 401K with a company match, unlimited/responsible vacation time, life insurance, flex spending account, and commuter benefits.

One last thing – At Kipsu, we believe that our values, success, and future as a leader in our industry require a vibrant and diverse workforce. This is one of the many challenges we seek to solve, and we are intentional and active in recruiting talent of all identities and building an environment that is inclusive of all backgrounds. We need your contribution to our team. Please consider rolling up your sleeves and joining us on our journey.