Offer summary

Qualifications:

1-3 years of experience in patient care services for drug products., Knowledge of pharmacy benefits, HCPCS codes, and medical insurance processes., Excellent customer service skills, especially over the phone., Bilingual in Spanish is preferred but not required..

Key responsibilities:

Assist patients with manufacturer’s support programs and educational information.

Conduct patient outreach calls and follow-up communications.

Collaborate with team members to ensure high-quality patient support and adherence.

Identify and escalate urgent patient concerns to appropriate team members.

Job description

Description

About Orsini Specialty Pharmacy

"Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™."

Our Mission

Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™.

LIVE IT Values

At the heart of our company culture, the Orsini LIVE IT core values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.

Leading Quality, Integrity, Valued Partner, Empathy, Innovation, Team-First

Salary Range: $22-$25 Hourly

POSITION SUMMARY

This position will work assisting with the requirements of a manufacturer’s patient support programs related to education on the programs, patient outreach calls, patient financial support programs, patient adherence calls, and any other communication support needed to ensure a high level of customer service and satisfaction. This individual will work closely with other team members such as the program manager, program liaison, and other manufacturer supporting roles.

This individual should demonstrate a high level of customer service skills, sense of urgency, and accountability to successfully complete patient care interactions. Additional responsibilities may be added as necessary to this role based on changes in manufacturer requirements.

REQUIRED KNOWLEDGE, SKILLS & TRAINING

1-3 years in patient care services for drug products
1-3 years of understanding, managing, and resolving customer service needs related to a drug product
Able to handle a volume of individual patients for support needs
Experience with Major Medical Insurance
Knowledge of pharmacy benefit
Knowledge of HCPCs codes
Perform benefit verifications through medical and pharmacy benefits
Able to multitask, provide follow-up, and prioritize work based on urgency
Excellent customer service skills for phone interactions
Able to understand manufacturer program requirements including HIPAA, patient eligibility, and business rules of patient financial assistance programs
Able to understand how patients can receive drug products through various channels
Bi-Lingual, Fluent in Spanish preferred but not required
Able to multitask effectively in a fast-paced environment

ESSENTIAL JOB DUTIES

Regularly communicate with patients to assist with manufacturer's patient support programs
Communicate educational information regarding patient support programs for patient understanding
Collaborate with other team members to drive a high degree of accountability and success with the patient journey experience in delivering patient support services for the drug product
Ensure follow-up communication to improve patient understanding for reminders on the importance of communicating with their health care provider regarding appointments and scheduling of their medication administration
Understand the requirements for patient eligibility for financial support programs and be able to educate patients with possible options for assistance in qualified
Understand when to escalate patient concerns or other urgent needs to team members such as the program manager, program liaison, and others in order to have quick resolution

EMPLOYEE BENEFITS